"Instructional Technologist (Temporary) - Penn Engineering"

Penn Engineering Online is seeking to add a temporary Instructional Technologist to its team. In addition to providing troubleshooting support, technology consultations, and training for all program stakeholders, this position will be directly responsible for a portfolio of approximately 3-4 courses. On a weekly basis, this position will work 40 hours. Evening and weekend support during exam periods will sometimes be required. This position will be joining a fast-paced, agile team in a growing and dynamic program.

• Provide technology and customer support for stakeholders across the program, including students, staff, faculty, and TAs.
• Serve as the primary point of contact for a portfolio of approximately 3-4 courses, and assist in supporting technology and logistical requests.
• Develop training materials and documentation, perform testing, develop workarounds, and support vendor relationships.
• Lead or contribute to projects for improving teaching technology and service delivery such as technology pilots, data analysis, and product reviews.
• Support the hiring, onboarding, and supervision of large teams of TAs.
• Candidates must be willing and able to occasionally work hours on in the evening and on weekends.
• Other duties as assigned.

• Bachelor's degree required, Master's in a related field preferred.
• Minimum of 1-2 years of experience, preferably in higher education.
• Demonstrated experience managing or facilitating large online courses or working on or with teaching teams.
• Some programming experience in Python and/or Java (preferred).
• Expertise with administrating LMSs (Canvas, Coursera, EdX), LTI integrations, and associated instructional technologies.
• Strong customer service skills, positive attitude, and attention to detail.
• Excellent written and verbal communication skills.
• Experience working in a highly collaborative team environment.

Pay Range: $7.25 - $35.00 Hourly Rate.

Job Location: Philadelphia, Pennsylvania.

Department / School: School of Engineering and Applied Science.