"Instructional Technology Professional II (Chandler, AZ)"

Instructional Technology Professional II (Chandler, AZ)

Company: The University of Arizona

Job Location: Tucson, 85724

Category: Multimedia and Audiovisual

Type: Full-Time

Posting Number: req24143

Department: Support Services

Location: Chandler

Address: Chandler, AZ USA

Position Highlights

University Information Technology Services (UITS) is accepting applications for the position of Instructional Technology Professional II serving on the Instructional Technology Support team. The position will serve multiple University of Arizona locations in Maricopa County, performing preventive maintenance, troubleshooting, and repair services for university-owned equipment. Work will be performed primarily from the Chandler location with occasional travel to Gilbert, AZ and other Phoenix-based University of Arizona locations.

The successful candidate will share in the responsibility of supporting information technology, multimedia, and communications resources for the distance network. The technician will support the activities of academic colleges and administrative units of the university in their mission of expanding educational access to Arizona communities.

The successful candidate is required to obtain (if not already obtained) Crestron CTI-Commercial Technician and Extron AV Associate Certifications, AVIXA CTS, and Dante Level III certification. The time frame for completion will be determined with the supervisor at the time of onboarding.

This position requires the ability to lift up to 50 pounds, operate a golf cart, and ascend or descend ladders. A valid driver's license and the ability to drive in accordance with the University Fleet Safety Policy are required.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocation services, please click here.

Duties & Responsibilities

• Install, update, and troubleshoot instructional technology and computer systems in classrooms.
• Diagnose and repair A/V, computer, and network equipment.
• Perform regular system upgrades to ensure functionality and security.
• Troubleshoot system failures and implement solutions to restore performance.
• Schedule and conduct maintenance to identify and correct inefficiencies.
• Manage inventory of technical equipment and hardware at Maricopa locations.
• Work with university colleagues to create technical designs for classrooms and teaching spaces, advise on required equipment/technology, and perform the installation.
• Stay current on instructional challenges and emerging technologies that support distance learning and teaching.
• Lead classroom technology services projects and act as a point of contact for campus partners.
• Support faculty and staff in their use of classroom and other AV technology including providing training, documentation, and on-site assistance.
• Communicate upgrades, new technologies, and new technology processes to location team.
• Ensure classrooms and AV technology are ready for daily use and monitor needs during use.
• Participate in location activities as a member of the distance education team.
• Serve as a member of a cross-departmental location-based team to offer best-in-class distance student and faculty support services.
• Serve as IT liaison for the location back to home departments or colleges for all university personnel at the Maricopa locations.
• Provide troubleshooting and desktop support to university personnel and students at the Maricopa locations.
• Provides first-tier support to end users for PC, applications, hardware and network issues.
• Evaluates emerging technologies and identifies hardware, software, and other resources necessary to accomplish unit tasks and support location activities.
• Support telecommunication installation and maintenance at the Maricopa locations.
• Assist university IT in performing server and network maintenance on-site.

Knowledge, Skills, Abilities

• Knowledge of the installation, updating and troubleshooting of classroom instructional technology and computer systems.
• Ability to diagnose and repair broken A/V, computer and network equipment.
• Knowledge of computer networking, audio and video equipment, including but not limited to: wired and wireless microphones, network switches, consoles, and I/O patch panels.
• Knowledge of building and modifying equipment rack systems.
• Working knowledge of Crestron and/or Extron control systems.
• Ability to be flexible to the rapidly changing needs of the department and company.
• Ability to build and maintain strong working relationships.

Physical Requirements:

• Ability to lift up to 50lbs.
• Ability to drive a golf cart.
• Ability to ascend and descend ladders.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

Minimum Qualifications

• Minimum of 3 years of relevant work experience, or equivalent combination of education and work experience.
• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Must have a valid driver's license and ability to drive according to the University Fleet Safety Policy.

Preferred Qualifications

• Experience in a customer service environment with an emphasis on resolving audio/visual and other classroom technology problems.
• AVIXA CTS Certification or similar.

FLSA: Exempt

Full Time/Part Time: Full Time

Number of Hours Worked per Week: 40

Job FTE: 1.0

Work Calendar: Fiscal

Job Category: Information Technology

Benefits Eligible: Yes - Full Benefits

Rate of Pay: $53,039 - $66,299

Compensation Type: salary at 1.0 full-time equivalency (FTE)

Grade: 7

Career Stream and Level: PC2

Job Family: Instructional Technology

Job Function: Information Technology

Type of criminal background check required: Fingerprint criminal background check (security sensitive due to title or department)

Number of Vacancies: 1

Contact Information for Candidates: uits-jobs@arizona.edu

Open Until Filled: Yes

Documents Needed to Apply: Resume and Cover Letter