"Insurance Claims Manager"

Job Description

• Governance and Risk Division
• Part-time (50%), fixed term position until February 2027
• Base salary will be in the range $115,645 - $129,654 full-time equivalent + 17% Superannuation (HEW Level 8) (Salary is pro-rata for part-time appointments)
• Based at the picturesque St Lucia Campus

About This Opportunity

The University of Queensland is seeking an experienced Insurance Claims Manager to join the Governance and Risk Division. In this role, you will provide specialist support to UQ Insurance Services, managing insurance claims across a diverse and complex risk environment, with a specific focus on liability claims.

You will work closely with internal stakeholders and external insurers, brokers, and legal advisors to ensure timely, compliant, and best-practice claims outcomes. This is an opportunity to contribute to strong governance and risk management within one of Australia’s leading universities, in a supportive and values-driven environment.

This is a part-time (0.5 FTE), fixed term position. Flexible working arrangements may be negotiated (e.g. hours spread across 5 days per week or across 5 days per fortnight, and/or partial working from home).

Key responsibilities will include, but are not limited to:

• Provide expert guidance to UQ Legal and other internal stakeholders on actual and potential liability insurance claims and policy requirements, and support claimants submitting personal accident claims.
• Identify, notify, and actively manage insurance claims end-to-end, liaising with insurers, brokers, UQ Legal, and internal stakeholders to achieve optimal outcomes.
• Maintain accurate and up-to-date claim records, including timely closure of completed claim files.
• Partner with relevant stakeholders to improve UQ’s risk profile through claims insights, monitoring liability insurance wordings, and supporting annual insurance renewal activities.

About UQ

As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world. Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• Up to 26 weeks paid parental leave/paid primary care leave
• 17% superannuation contributions + 17.5% annual leave loading
• Access to flexible working arrangements including hybrid working options, flexible start/finish times
• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
• Career development opportunities –access to exclusive internal-only vacancies and our Study for Staff program
• On campus childcare options
• Affordable parking (from just $6.40 a day)
• Salary packaging options

About You

• Postgraduate qualifications, or progress towards postgraduate qualifications and extensive relevant experience, or an equivalent combination of relevant experience and/or education/training.
• Experience working in a higher education provider or comparable complex environment will be highly advantageous (but not essential).
• Excellent interpersonal and stakeholder engagement skills, including the ability to communicate and negotiate effectively with stakeholders, to prioritise and manage own workload, work proactively and independently, and consistently meet deadlines.
• A positive and enthusiastic approach and demonstrated commitment to achieving outcomes, including through effective cross-portfolio collaboration.
• Well-developed analytical and evaluation skills.
• Sound knowledge of personal accident and a range of liability insurance products and the processing of liability insurance claims (or the demonstrated ability to rapidly acquire such knowledge) and the ability to accurately interpret insurance policy wordings and apply them to complex legal claims.
• Strong knowledge of legal and insurance principles and practice.
• Experience as a liability claims manager will be highly regarded.

The successful candidate may be required to complete a number of pre-employment checks, including: right to work in Australia, conduct concerning gender-based violence, criminal check, education check.

You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.

Want to Apply?

We welcome applications from all individuals and are committed to an inclusive and accessible recruitment process. To be considered, please ensure you upload:

• Resume
• A cover letter summarising how your background aligns with the 'About You' section

Applications close Monday, 26 January 2026 at 11.00pm AEST (R-59906). Please note that interviews have been tentatively scheduled for 5 February 2026.