Intake and Resolutions Manager

Position Details

Position Information

Posting date 05/18/2026

Closing date Open Until Filled Yes

Position Number 1128218

Position Title Intake and Resolutions Manager

Hiring Range Minimum $68,700

Hiring Range Maximum $85,900

Union Type Not a Union Position

SEIU Level Not an SEIU Position

FLSA Status Exempt

Employment Category Regular Full Time

Scheduled Months per Year 12

Scheduled Hours per Week 40

Location of Position Hanover, NH Parkhurst Hall

Remote Work Eligibility? Onsite only

Is this a term position? No

Is this a grant funded position? No

Position Purpose The EOATIX Intake and Resolutions Manager is responsible for initial intake for all incoming reports and complaints under the Sexual and Gender-Based Misconduct Policy (SMP) and the Nondiscrimination and Anti-Harassment Policy (NDAP). In addition, this position will assist in reviewing reports made under bias reporting or in relation to issues involving the protection of minors policy. This individual will work closely with the Director of Title IX & EO Services, Sr. Deputy Title IX Coordinator, Title IX Coordinator, and ADA/504 Coordinator to oversee and coordinate resolution processes for the office. The EOATIX Case Manager may also assist with assignment and tracking the completions of EOATIX required trainings for staff, faculty, and graduate students.

Required Qualifications - Education and Yrs Exp

Bachelors or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities

• Excellent judgment, discretion, confidentiality, and tact in handling sensitive matters with the ability to maintain objectivity and treat all individuals with respect, dignity, and empathy.
• Exceptional verbal and written communication skills including experience handling highly confidential sensitive material.
• Demonstrated ability to gather, analyze, interpret and present information and data for parties, leadership, and other relevant audiences.
• Ability to develop and maintain productive, collaborative relationships and partnerships with the campus community.
• Exceptional organizational skills and project management skills.
• Fosters a climate of inclusion and equity and is sensitive to diverse perspectives and cultural norms.
• Evidence of success working independently and collaboratively.
• Ability to recommend and innovate ideas to organize and implement policy and process improvements, develop case management procedures, and record retention and document management protocols.
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.

Preferred Qualifications 3+ years of experience.

Key Accountabilities

Intake Management (50%)

• Conduct intake meetings for reports and complaints of harassment, discrimination, and/or retaliation under the Sexual and Gender-Based Misconduct Policy (SMP) and the Nondiscrimination and Anti-Harassment Policy (NDAP) as well as bias reports and reports involving protections of minors. This includes assisting with intake reports of discrimination under the ADA/504.
• Respond to all referrals from Responsible Employees and DROS under Dartmouth EOATIX policies by providing appropriate outreach, information on rights and responsibilities, and an invitation to meet.
• Coordinate with campus partners to provide supportive and interim measures and referrals to additional resources, including confidential resources.
• Knowledge of applicable policies, regulations, and legal requirements.

Resolutions Coordination (30%)

• Establish and maintain clear, consistent methods for case and hearing coordination.
• Draft letters, coordinate hearing panels, and manage confidential files relating to form resolution procedures.
• Schedule and manage hearing process.
• Track progress of all cases and adhere to established procedural timelines and updates stakeholders as needed.

Case Management System, Reports, and Assessments (20%)

• Provide support for the case management system.
• Assemble documentation from multiple sources and assist in preparing comprehensive and accurate annual reports and compliance reports for federal agencies by prescribed deadlines.
• Assist with all data reporting and analytical report creation in the case management system.
• Support Training Coordination and Recordkeeping.
• Provide support to EOATIX initiatives as needed.