Intake Specialist/Triage Counselor

Company: North Carolina State University

Job Location: Raleigh, NC

Category: Counseling and Psychological Services

Type: Full-Time

Join the Pack! A community with nearly 8,000 faculty and staff, and 30,000 students. NC State is one of the largest employers in North Carolina, offering a large range of career opportunities. Visit us at https://jobs.hr.ncsu.edu/.

Essential Job Duties:

• Triage clients by conducting brief clinical assessments to determine level of care and disposition. Intervene with students in crisis.
• Provide support, resources, and information to students and campus partners. Professionally respond to triage phone calls in a timely manner.
• Provide referrals for community service providers as needed.
• Provide case management to track and follow-up with students for continuity of care.
• Provide group counseling services and outreach to students.
• Consult with Center staff, students, campus faculty/staff and parents as needed.
• Complete administrative responsibilities in a timely manner.
• Adhere responsibly to Center policies and procedures.
• Maintain close communication with other Center staff to coordinate timely client services.
• Effectively utilize the Center's electronic medical records/scheduling program (Titanium) and complete adequate notes in a timely fashion.
• Provide statistical information related to clinical services as requested.
• Receive regular supervision from designated supervisor.
• Attend meetings and participate on committees as assigned by supervisor.
• Present a positive image of the Center and perform public relations duties as needed.
• Respond promptly to requests for services, both walk-in and telephone.
• Assess clients' needs and screen for risk by telephone and in person.
• Link clients to the most appropriate service(s) both within and outside the Center.
• Provide crisis intervention services, including hospitalization & on-call as needed.
• Follow up on referrals to both inpatient and outpatient programs.
• Manage complex cases and develop a comprehensive method to follow-up with higher-risk students. Coordinate case management with TRAC (Threat, Risk & Crisis) providers.
• Bring community concerns and issues to supervisor's attention.
• Be responsive to referral sources and develop positive working relationships.
• Develop resources and materials to provide students with helpful information.
• Assist in running groups and maintain small individual therapy case load as needed.

Other Work/Responsibilities:

• Other duties as assigned.

Minimum Experience/Education:

• Master's degree in Counseling, Psychology, or Social Work
• Independent license eligible in NC
• Experience providing crisis intervention, triage, and care coordination to young adults.
• Experience working with varied populations.

Required Qualifications:

• Established commitment to multicultural competencies.
• Candidates must possess strong clinical skills, and experience in handling crisis situations.
• Strong interpersonal skills required.
• Ability to work effectively within a multidisciplinary team.
• Demonstrated strength in clinical assessment (triage) skills.
• Demonstrated ability to maintain a flexible yet highly organized working style.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to utilize electronic records/scheduling program efficiently.

Preferred Qualifications:

• Experience working in a college/university counseling center.
• Experience working with serious mental illness.
• Demonstrated ability to collaborate effectively within a large mental health services agency.
• Previous work with electronic records and scheduling, preferably Titanium.
• Fully licensed mental health professional preferred.

Required License or Certification:

• Must meet all state law requirements for licensure in mental health discipline.