"Intake Specialist/Triage Counselor"

Job Details

Posting Number: PG194188EP

Internal Recruitment: No

Working Title: Intake Specialist/Triage Counselor

Anticipated Hiring Range: Commensurate with experience and education

Work Schedule: Monday-Friday, 8am-5pm

Job Location: Raleigh, NC

Department: Counseling Services

About the Department: The Division of Academic and Student Affairs (DASA) is where students discover connections and community. It is where students live, where they gather, where they improve themselves, each other, and their university. DASA is where students seek guidance and support, both in and outside of the classroom. The division serves all students at NC State through three integrated components: academic affairs, student affairs, and University College. NC State wants employees to achieve their highest potential at work, learn more about our employee value proposition here (You Belong Here). The Division of Academic and Student Affairs is the place to work for values-driven faculty and staff who are passionate about promoting the success of the whole student. The Counseling Center assists NC State students experiencing personal, academic or vocational problems. The goal of the Counseling Center is to provide students with professional counseling services and outreach to help them cope with issues that may impede successful academic performance. The Counseling Center also offers crisis intervention and psychological/psychiatric assessment as well as consultation with others who have concerns about the mental/emotional state of NC State students. Our services are primarily short-term in nature and we make referrals to other helping professionals and community agencies as appropriate. Members of the counseling center commit to: A nurturing, supportive Community; A commitment to cultural humility; Holding ourselves and each other accountable; Embracing compassion in all situations; Using evidenced-based quality of care.

Essential Job Duties:

• Triage clients by conducting brief clinical assessments to determine level of care and disposition. Intervene with students in crisis.
• Provide support, resources, and information to students and campus partners. Professionally respond to triage phone calls in a timely manner.
• Provide referrals for community service providers as needed.
• Provide case management to track and follow-up with students for continuity of care.
• Provide group counseling services and outreach to students.
• Consult with Center staff, students, campus faculty/staff and parents as needed.
• Complete administrative responsibilities in a timely manner.
• Adhere responsibly to Center policies and procedures.
• Maintain close communication with other Center staff to coordinate timely client services.
• Effectively utilize the Center’s electronic medical records/scheduling program (Titanium) and complete adequate notes in a timely fashion.
• Provide statistical information related to clinical services as requested.
• Receive regular supervision from designated supervisor.
• Attend meetings and participate on committees as assigned by supervisor.
• Present a positive image of the Center and perform public relations duties as needed.
• Respond promptly to requests for services, both walk-in and telephone.
• Assess clients’ needs and screen for risk by telephone and in person.
• Link clients to the most appropriate service(s) both within and outside the Center.
• Provide crisis intervention services, including hospitalization & on-call as needed.
• Follow up on referrals to both inpatient and outpatient programs.
• Manage complex cases and develop a comprehensive method to follow-up with higher-risk students. Coordinate case management with TRAC (Threat, Risk & Crisis) providers.
• Bring community concerns and issues to supervisor’s attention.
• Be responsive to referral sources and develop positive working relationships.
• Develop resources and materials to provide students with helpful information.
• Assist in running groups and maintain small individual therapy case load as needed.

Other Responsibilities: Other duties as assigned.

Minimum Education and Experience: Master’s degree in Counseling, Psychology, or Social Work; Independent license eligible in NC; Experience providing crisis intervention, triage, and care coordination to young adults; Experience working with varied populations.

Other Required Qualifications: Established commitment to multicultural competencies; Candidates must possess strong clinical skills, and experience in handling crisis situations; Strong interpersonal skills required; Ability to work effectively within a multidisciplinary team; Demonstrated strength in clinical assessment (triage) skills; Demonstrated ability to maintain a flexible yet highly organized working style; Excellent interpersonal, verbal, and written communication skills; Ability to utilize electronic records/scheduling program efficiently.

Preferred Qualifications: Experience working in a college/university counseling center; Experience working with serious mental illness; Demonstrated ability to collaborate effectively within a large mental health services agency; Previous work with electronic records and scheduling, preferably Titanium; Fully licensed mental health professional preferred.

Required License(s) or Certification(s): Must meet all state law requirements for licensure in mental health discipline.

Job Open Date: 09/11/2025

Anticipated Close Date: Open Until Filled

Special Instructions to Applicants: Please submit a Resume/CV, cover letter, and contact information for at least three professional references.

Position Number: 00103258

Position Type: EPS/SAAO

Full Time Equivalent (FTE): 1.0

Appointment: 12 Month Recurring

Mandatory Designation - Adverse Weather: Mandatory - Adverse Weather

Mandatory Designation - Emergency Events: Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies

Department ID: 244020 - Counseling Services