"Intern - Technical"

Job Description

The purpose of the internship is to provide a current student or recent graduate with practical, hands-on experience in a technical setting while contributing to meaningful projects that support the goals of the department and organization. The intern will gain exposure to day-to-day operations, develop key professional skills, and explore potential career paths.

Primary Responsibilities

• Assist in maintaining and updating departmental databases, spreadsheets, and content management systems
• Support the implementation and troubleshooting of office technology, software applications, and digital tools
• Help create and update technical documentation, user guides, and standard operating procedures
• Perform data entry, validation, cleanup, and basic reporting using Excel, Google Sheets, or database tools
• Aid in system testing, form development, and workflow automation projects using platforms like Google Workspace, Microsoft 365, or institution-specific tools
• Provide first-level technical support to staff and faculty, including software setup, printer troubleshooting, and login/access issues
• Contribute to process improvement initiatives through research, analysis, and documentation
• Collaborate with IT staff or business analysts on technology-driven projects or service requests
• Present a final project or summary of learning to the team at the end of the internship.

This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice.

Qualifications

Knowledge, Skills, and Abilities

• Basic understanding of databases, spreadsheets, and office productivity tools (e.g., Excel formulas, Google Forms, SharePoint)
• Familiarity with help desk, ticketing systems, or cloud-based tools is a plus
• Strong analytical, technical troubleshooting, and organizational skills
• Comfortable learning and using new systems and applications
• Familiarity with Java, Python, and/or JavaScript
• Ability to be comfortable with ambiguity and asking for help when needed
• Excellent verbal and written communication skills
• Ability to maintain confidentiality and follow data security protocols
• Self-motivated with strong attention to detail

Experience

• Currently enrolled in or recently completed a degree in Computer Science, Information Technology, or a related field
• Must be eligible to work in the United States without sponsorship during the internship period
• Must be in good academic standing with an expected graduation date

Preferred Qualifications

• Interest in higher education and lifelong learning
• Technical certifications are a plus

Position & Application Details

Part-time Regular Positions (classified as regular and working less than 30 standard weekly hours): This is a part-time, regular position (classified for less than 30 SWH) that is eligible for vision and mental healthcare; flexible spending account; voluntary life insurance; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and prorated paid holidays and accrued sick time.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

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