Internal Communications Manager (Staff)

Location

Docklands Campus

Salary

£46,471 to £51,606 per annum inclusive of London Weighting

Post Type

Full Time

Fixed Term

Contract Length

12 months

Closing Date

Friday 10 April 2026

Reference

0647-26-PS

University of East London

At the University of East London (UEL), our mission is to prepare students for the careers of the future while shaping that future inclusively and sustainably. As a careers-first university, we believe education and opportunity should be open to all, and that diversity of people and thought is essential to solving society’s biggest challenges.

Founded in 1898 as the West Ham Technical Institute, UEL has always championed industry-focused education and social mobility, earning the name “The People’s University” for its commitment to widening access to technical and professional learning. While our scale and ambition have grown, our purpose has remained constant: empowering communities, advancing social justice, and equipping students with future-proof skills to thrive in a rapidly changing world.

Today, UEL continues this legacy through pioneering research, employer-engaged education, and meaningful community impact. We are tackling health and economic inequalities, promoting sustainability, and helping to build a more inclusive and resilient future.

Guided by our ambitious Vision 2028 strategy, UEL is reshaping education for the benefit of all, empowering students from every background with the skills and opportunities to succeed. Our commitment to excellence is recognised nationally; we are proud to be named University of the Year for Teaching Quality in the Times and Sunday Times Good University Guide 2025. At UEL, we don’t just teach, we inspire, innovate and empower, shaping the future together.

About External Relations

Our multi-award-winning External Relations Directorate brings together a wide range of specialist teams including Brand & Marketing, Communications & Public Relations, Corporate Engagement & Advancement, Student Recruitment & Conversion (home and international), Admissions, Outreach & Access, and Design & Digital.

We are building a forward-thinking, digitally driven function, embedding innovative practice and a digital-first mindset across all our work. We are looking for individuals who thrive in an agile environment, embrace new technologies, and are excited by transformational change. Together, we are creating a culture of continuous evolution—staying at the forefront of emerging trends and best practice across the sector.

About the Role

This is an exciting opportunity to join a creative and fast-paced internal communications team, delivering high-quality communications that engage and inform staff across the University.

You will play a key role in planning, delivering and evaluating clear, compelling and creative internal communications campaigns, working closely with stakeholders across the institution.

Key Responsibilities

• Develop and deliver creative communication plans for University-wide projects and staff engagement campaigns
• Work with stakeholders to define communication objectives and deliver targeted, effective messaging
• Produce clear, engaging and accurate content across a range of channels, often to tight deadlines
• Adapt tone and messaging to suit different audiences and platforms
• Measure and evaluate communications using data and feedback, making recommendations for improvement
• Review and enhance internal communication channels to ensure they remain accessible, relevant and engaging
• Draft communications on behalf of senior leaders, including the Vice-Chancellor and Executive Board
• Act as a trusted internal communications advisor, providing guidance and influencing stakeholders at all levels
• Contribute to initiatives that improve staff engagement and feedback mechanisms
• Work collaboratively across External Relations to ensure a consistent and joined-up approach

About You

You will be a confident and creative communications professional with experience delivering impactful campaigns to diverse audiences.

You will bring:

• A degree (or equivalent experience) in communications or a related field
• Experience planning, delivering and evaluating successful communications campaigns
• Strong experience creating engaging, high-quality content for varied audiences
• Experience working with and influencing stakeholders across complex organisations
• Excellent working knowledge of Microsoft 365 tools and digital communication platforms

Skills and qualities:

• Excellent writing and editing skills, with the ability to translate complex information into clear, engaging messages
• Strong organisational skills, with the ability to manage multiple priorities and tight deadlines
• Confidence working independently and using initiative
• Sound judgement when handling sensitive communications
• Confidence using new technologies and communication platforms
• A collaborative and flexible approach, with the ability to adapt in a fast-changing environment

What You’ll Need to Thrive

You’ll thrive in this role if you are creative, proactive and solutions-focused, with the confidence to work in a fast-paced environment and manage competing priorities. You’ll enjoy building relationships across the organisation, influencing stakeholders, and using insight to continuously improve communications and engagement.

Additional Information

• Flexibility to work occasional evenings or out-of-hours when required
• A strong commitment to equality, diversity and inclusion

Benefits Package

At UEL, we believe that a great role is about more than just a salary. It’s about the complete package, including our outstanding work environment and inclusive culture.

We offer a genuinely competitive salary, dependent on experience (DOE), and a range of excellent benefits.

You can explore our full benefits package here: https://uel.ac.uk/benefits-professional-services-positions

Further Details

Job Description & Person Specification

To contact the recruitment team please phone +44 20 8223 3000 x 4600 or e-mail jobs@uel.ac.uk

CVs without a completed application form will not be accepted.