"International Admissions Counselor (2 Positions)"

About the Position

Please Note: Review of applications will begin on November 25, 2025.

Responsibilities

• Evaluate candidates for admission. For undergraduate and non-degree applicants, assess admissibility for applicants. For graduate applicants, complete evaluation process and forward to the department via PeopleSoft for departmental approvals. For first-time freshmen applicants who submit a SIR, complete a full evaluation to verify self-reported data. As appropriate, call and/or meet with applicants to resolve discrepancies and/or answer questions about the application and assessment process.
• Provide general information and service for IAO functions. Provide information to prospective and current students needed to successfully prepare for admission, apply or progress as a CSUEB student. Provide status information to applicants. Work with IAO to utilize/implement Salesforce to improve office efficiency and communication.
• Provide transfer evaluations for international applicants. For international transfer applicants (and domestic transfer applicants with international credentials) who submit a SIR, complete a full general education evaluation and promptly issue a degree audit to these entering students.
• Key transcripts for Degree Audits, Advise, evaluate and process Degree Audit Reports/process freshmen, undergraduate transfers, and graduate students. Communication by email, phone and Face Book Analyze transcripts and test scores Use TES, Edge, and Assist evaluating systems Process Degree Audit Report (DAR) updating all systems; resolve all issues in person or email Resolve complex resident issues in a changing environment of immigration TPS, AB540, monthly meetings and training etc.

Minimum Qualifications

Experience:

• The equivalent of two (2) years of professional experience in one of the student services program areas or in a related field.
• Experience should give evidence of competence and indicate the potential for further growth.
• A master’s degree in a job‑related field may be substituted for one year of professional experience.

Education:

• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field.
• Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.

Preferred Skills and Knowledge

• Knowledge of general office procedures, methods and practices.
• Ability to check complex records and detailed information for compliance with admission criteria.
• Ability to interpret and apply written regulations.
• Ability to maintain confidentiality of records and evaluations.
• Ability to develop knowledge about the format and interpretation of course records and transcripts of institutions of higher education, authenticating course credits and comparing records of differing formats, such as foreign records, and campus curriculum requirements for majors, minors, terminal degrees and special program designations.
• Ability and willingness to understand, embrace and communicate CSUEB marketing messages.
• Ability to work independently and carry out complex assignments without detailed instructions.
• Ability to interact professionally and effectively with prospective students.
• Excellent written and verbal communication skills in English.
• Proficiency in Microsoft Office and other administrative computing systems (at an advanced level), instant messaging, degree audit programs, document imaging programs, web-based information resources, and MS Office applications.

Salary and Benefits

Salary Range: $5,083.00 per month to $7,228.00 per month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $5,083.00 per month to $5,873.00 per month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.

This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval.

Classification

Student Services Professional II

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.