International Conversion Officer

University of Hertfordshire - International Office

FTE: 1.0fte (working 37 hours per week)

Duration of Contract: Permanent

Salary: UH5 £28,778pa to £32,080pa by annual increments on achieving designated skills and experience

Annual Leave: 25 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year

Location: College Lane Campus, Hatfield

We are looking for a motivated person who can contribute to the work of our International Office. The International Conversion Officer will have a key role in the international conversion function for the University of Hertfordshire and will support the recruitment and commercial functions of the International Office.

Main duties and responsibilities

This role will require you to support enquirer and applicant conversion campaigns through messaging services, email, and inbound and outbound telemarketing. You will implement conversion plans across all markets, supporting regional strategies and the overall international office conversion strategy. You must develop an excellent working knowledge of admission entry requirements and University USPs across all markets and provide excellent customer service to applicants, agents, partners and other stakeholders. You must support and mentor more junior colleagues and those supporting conversion, developing their capability such that each is fully able to contribute to activity and carry out effective campaigns. You will be expected to take initiatives on prioritising urgent work in line with application cycle deadlinesand develop and maintain a knowledge of UK immigration policy.

Skills and experience required

You will have a proven track record of successfully working in a comparable international education or customer focused role. You must have exceptional customer service experience and telemarketing experience. You will be able to work to tight deadlines and work under pressure and be flexible in your approach. You will be capable of establishing relationships quickly and effectively with internal and external stakeholders. You must be personable with strong communications skills and have an excellent phone manner with strong organisation and planning skills.

Qualifications required

You must be educated with a minimum of A-levels, or equivalent qualification, or proven experience.

Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification.

Internal applicants – please ensure you apply via your employee self-service portal.

We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work, or demonstrate access to UK Right to Work, before an offer is made.

Contact Details/Informal Enquiries: Ellen Marriott, Head of International Engagement,
Email: e.marriott@herts.ac.uk | Phone: +44 (0)1707 286542

Closing Date: 24 November 2025

Interview Date: TBC

Reference Number: REQ000096

Our vision is to transform lives: UH is committed to Equality, Diversity and Inclusion and building a diverse community. We welcome applications from suitably qualified and eligible candidates regardless of their protected characteristics, and recognise there are different ways applicants may achieve the criteria in this document. We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships and free Active Staff sessions, personal and professional development and family-friendly policies. #GoHerts

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