"International Student Professional I"

Position Highlights

Integral member of the International Student Services (ISS) team, serving as front-line liaison who will effectively communicate information to students, faculty, staff, parents, alumni, external agencies, international guests, and the general public in a diverse cultural environment. Must be able to multi-task in a fast-paced, dynamic office serving the needs of over 3000 international students from over 100 countries.

This individual is responsible for in-person services Monday-Friday, 8:00 am-5:00 pm.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

Duties & Responsibilities

In conjunction with other front desk staff, manages the following front office operations:

• Serving as initial contacts for all in-person, phone and email inquiries received from students, faculty, staff, parents, alumni, external agencies, international guests, and the general public.
• Providing basic immigration information in the areas of full-time enrollment, travel and reentry, and on-campus employment.
• Referring to Designated School Officials (DSOs), Alternate/Responsible Officers (A/ROs) for advanced immigration questions and specific student cases.
• Directing students to appropriate e-forms and providing updates regarding status of submitted requests through MyGlobal/Sunapsis.
• Managing ISS general email account and general office phone line.
• Routing inquiries to International Admissions, Study Abroad, International Faculty and Scholars offices and other Arizona International offices.
• Tracking international student visits received at the front desk through MyGlobal/Sunapsis.
• Daily opening and closing of front lobby.
• Supervising front desk student worker(s) including hiring, scheduling, time reporting, training, and task assignment.
• Reviewing and processing select student requests (examples: Change of Address, e-Letters of Invitation, Ride Requests).
• Submitting maintenance, supplies, and office closure requests as needed.
• Assisting with international student events as needed.
• Performing a variety of administrative and programmatic support activities, and other duties as assigned.

Knowledge, Skills, and Abilities

• Strong organizational skills and intercultural communication skills.
• Attention to detail skills.
• Abilities to perform excellent customer service in high-stress situations.
• Abilities to thrive in a team environment.
• Knowledge of multiple computer software programs.
• Office management skills.

Minimum Qualifications

Bachelor's degree or equivalent advanced learning attained through experience required. One year experience working directly with international students.

Preferred Qualifications

Fluency in a second language. Experience in office setting. One year of direct customer service experience.