Interprofessional Clinic Operations Manager
Department: Appalachian Institute for Health and Wellness - 273600
Minimum Qualifications
Education and/or Certifications and Experience:
- Bachelor's degree and a minimum of 1 year of healthcare operations management experience, or equivalent work experience with a minimum of 5 years in Health Administration, Business Administration, or related field.
Skills & Competencies:
- Exceptional organizational, analytical, and problem-solving abilities.
- Strong financial acumen and experience with budgeting, forecasting, and performance metrics.
- Excellent interpersonal and communication skills, with the ability to influence and collaborate across diverse teams.
- Proficiency in EHR systems (e.g., Epic, Cerner, CureMD) and MS Office suite.
License/Certification Required
Certified Practice Manager or similar credential preferred.
Preferred Qualifications
Essential Duties and Responsibilities
- Operational Leadership
- Develop, implement, and continuously refine clinic workflows, policies, and procedures to optimize patient throughput, clinician productivity, and resource utilization.
- Monitor clinic performance metrics (e.g., patient volume, cycle times, no-show rates) and lead operational improvement initiatives.
- Coordinate with IT and Health Information Management to ensure reliable, compliant electronic health record (EHR) functionality and data integrity.
- Oversee all revenue cycle activities, including charge capture, coding accuracy, claims submission, payment posting, and denial management.
- Partner with appropriate University units to analyze billing and reimbursement trends; design strategies to maximize reimbursement and minimize write-offs.
- Ensure compliance with payer policies, CPT/ICD coding guidelines, and regulatory requirements.
- Serve as primary operational liaison for subclinic directors; troubleshoot scheduling, credentialing, and workflow challenges.
- Collaborate with Human Resources and directors to plan staffing needs, recruit and onboard new clinical and support personnel, and manage performance.
- Organize regular meetings with clinical practice managers to align operational goals, share best practices, and coordinate cross-clinic resource allocation.
- Directly supervise clinic staff.
- Establish clear performance objectives, conduct regular one-on-one meetings, and manage annual performance reviews.
- Foster professional development through coaching, training, and mentorship; facilitate team-building and cross-training among units.
- Ensure adherence to institutional standards, accreditation requirements, HIPAA regulations, and other applicable policies.
- Lead or support quality improvement projects, patient safety initiatives, and satisfaction surveys; report outcomes to leadership.
- Maintain up-to-date documentation of policies, training records, and compliance audits.
- Contribute to long-range planning for clinic growth, service line expansion, and resource forecasting.
- Represent clinic operations on Institute-wide committees (e.g., Aging Well Committee).
- Build partnerships with internal stakeholders (e.g., Finance, IT, HR, Outreach) and external entities (e.g., community health centers) to support mission-driven initiatives.
Work Schedule/Hours:Mon-Fri, 8 00-5 00 pm
Suggested Salary Range: $90.000 - $92,000
Closing Date: 09/21/2026
Open Until Filled: No
Evaluation of Applications Begins: 09/14/2026
Proposed Date of Hire: 10/05/2026
To apply, visit https://appstate.peopleadmin.com/postings/56063
Appalachian State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.
je-61479e06c7aa430fbf8f24d160fd4b55
This is a Preview Listing…
You must sign in to see the full job description, and to apply.
Manage / Upgrade this job to a Full Job Listing.
Find Your Best Opportunity
Tell them AcademicJobs.com sent you!