Work Where You Learn: Build Experience, Grow Skills, and
Contribute to Your University Community. This position is
available only to enrolled American University students.
Most student positions at American University are eligible to
use Federal Work Study (FWS) awards, with a few exceptions. FWS
funds cannot be applied to janitorial, construction, partisan or
sectarian positions. For information or questions regarding FWS
funds, please contact American University's Office of Financial
Aid.
Important guidance for current American University employees:
American University current employees, including those employed in
student positions, must apply through their employee Workday
account. If you are a current employee at American University,
please log into your employee Workday account and select the
Find Jobs report which will take you to our internal career
listings. Applying outside of your employee Workday account may
cause delays in a hire process.
Department:
International Student & Scholar Services
Time Type:
Part time
FLSA Status:
Non-Exempt
Job Description:
Summary:
The International Student & Scholar Services Office at American
University is seeking a friendly, organized, and reliable student
to join our team as an ISSS Student Advisor. This role is essential
in providing excellent customer service to international students
and visitors, assisting with administrative tasks, and supporting
the overall operations of the office. The ideal candidate will
serve as the eyes and ears in detecting international student
issues, anticipating problems, and proposing solutions. Our office
is keen on seeking student perspectives to assist in enhancing the
effectiveness of our services and ensuring they align with
international student needs.
Essential Functions:
- Greet and assist international students and visitors with
general immigration, cultural, and adjustment inquiries in a
professional and welcoming manner.
Answer phone calls, respond to emails, and manage the front
desk area.
Provide information about campus resources, programs, and
services available to international students.
Assist with the immigration document creation process through
the evaluation of financial documents and updating sensitive
student files in the office database (Sunapsis).
Support the preparation and distribution of informational
materials and documents.
Help organize and participate in events and activities hosted
by ISSS.
Perform other administrative duties as assigned.
Position Type/Expected Hours of Work:
- Part-time.
- 20 hours per week.
Salary Range:
Required Education and Experience:
- Currently enrolled as a student at American University.
- Strong cross-cultural communication and interpersonal
skills.
- Punctuality and time management skills.
- Attention to detail.
- Professional work ethic.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
and email management.
Preferred Education and Experience:
- Previous customer service or administrative experience is a
plus.
- Multilingual skills are an advantage but not required.
- Experience in F-1/J-1 immigration status preferred.
- Proficiency in using Canva as a graphic design tool is a
plus.
Additional Eligibility Qualifications:
- Flexible hours, with a commitment of at least 10-15 hours per
week and three days of physical presence in ISSS.
- Availability to work during office hours as the ISSS office is
open Monday to Friday, 9am to 5pm.
- Interested candidates are strongly encouraged to attach a
resume and a brief cover letter outlining their qualifications and
interest to their application.
- Immigration regulations limit employment eligibility for
students on F-1 and J-1 visas. They can only work on campus for 20
hours/week while school is in session and more hours during school
breaks.
Other Details
- This position is available only to enrolled American
University students.
- Please note this job announcement is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time
with or without notice.
- American University is an
E-Verify employer.
- Visit https://www.american.edu/hr/
for additional information about American University employment and
benefits.
Current American University Employees
American University current employees (including those employed in
student positions) must apply through their employee Workday
account. If you are a current employee at American University,
please log into Workday and select the Find Jobs report which will
take you to our internal career listings.
Contact Us
For more information or assistance with the American University
careers site, email
theworkline@american.edu
.
American University is an equal opportunity, affirmative action
institution that operates in compliance with applicable laws and
regulations. The university does not discriminate on the basis of
race, color, national origin, religion, sex (including pregnancy),
age, sexual orientation, disability, marital status, personal
appearance, gender identity and expression, family
responsibilities, political affiliation, source of income, veteran
status, an individual’s genetic information or any other bases
under federal or local laws (collectively "Protected Bases") in its
programs and activities.