solutions that satisfy user requirements.

Responsibilities

Data Center Operations and Support

• Maintains, monitors, and optimizes data center infrastructure, servers and storage systems
• Ensures high availability and reliability of critical systems through proactive monitoring and maintenance
• Assists with developing and implementing disaster recovery plans to safeguard University data and operations
• Assists with capacity planning to ensure the data center can meet current/future demands
• Independently analyzes and resolves complex technical issues affecting operations
• Provides advanced-level support for escalated issues from other IT staff or users
• Uses innovative approaches to troubleshoot problems while balancing competing policies or constraints

Project Design, Deployment, and Execution

• Manages medium to large-scale projects involving system upgrades, migrations, or new implementations
• Collaborates with senior staff to design solutions that align with University goals
• Tests and deploys new technologies while ensuring minimal disruption to end-users
• Documents project plans, timelines, and outcomes for future reference

Vendor Collaboration and Product Integration

• Works with vendors to evaluate products that meet University requirements
• Manages vendor relationships to ensure timely delivery of services or products
• Oversees the integration of third-party solutions into existing systems while maintaining compatibility

License Management and Compliance

• Manages software licenses for purchased products used within the data center environment
• Ensures compliance with licensing agreements and University policies
• Tracks license usage and recommend renewals or upgrades as needed