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At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
As a world-leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic and social value.
We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity-focused community that views education as a matter of social justice.
Departmental Overview
This position is a member of the systems administration team which is responsible for the development, deployment, and support of IT infrastructure at the Berkeley Seismology Lab (BSL). This position additionally extends technical support to the Earth and Planetary Sciences Department (EPS) by serving as the local EPS tech support representative. Used by a diverse community of staff, faculty, students, researchers, and administrators, the local environment is comprised of Linux servers, data storage, tape backups, printers/copiers, conference/classroom AV equipment, kiosks, and laptops. They Systems Administrator provides ongoing hardware and administrative IT support, as well as ad hoc tech consulting to the user community within these two departments. This position also acts as a local IT security and networking point of contact for the UC Berkeley IT group who manage the greater campus IT ecosystem.
This is a joint recruitment effort between the Berkeley Seismology Lab (BSL) and the Department of Earth and Planetary Sciences (EPS) to fill position openings in both departments. The selected hire will work full-time hours, with 50% of their time dedicated to BSL and 50% dedicated to EPS. They will support the operational needs of both units and will have separate reporting lines within each department. While the departments are housed in the same building, they are located on separate floors.
Responsibilities
- Provides front-line tech support and consulting for a diverse community of staff, faculty, students, researchers, and administrators, across multiple departments and research units. Determines actions required by user requests, escalating when appropriate. Maintains shared equipment such as printers/copiers, conference/classroom AV equipment, and kiosks.
- Maintains Linux servers, storage sub-systems, and equipment infrastructure. Inventories hardware, responds to hardware failures, works with vendor support, and manages hardware support contracts.
- Administers IT systems and services, including user accounts, space allocation, mailing lists, and tape backups. Monitors resource use, reports on growth patterns, and recommends expansions when appropriate.
- Recommends and purchases computer hardware, such as laptops, and accessories for users. Maintains an inventory of supplies, such as tapes, cables, ink/toner, and spare parts.
- Acts as local network and security point of contact for campus IT. Responds to security incidents. Coaches users on best security practices. Introduces new users to available resources and assists with networking needs and access.
- Other duties as assigned.
Required Qualifications
- Bachelor's degree in related area and / or equivalent experience / training.
- Ability to communicate technical information in a clear and concise manner to a variety of roles, including staff, faculty, students, researchers, and administrators. Ability to interface with users in a calm, friendly manner.
- Self-motivated. Ability to work independently and as part of a team. Ability to problem-solve and learn effectively, especially when ad hoc needs arise.
- Ability to recommend and apply technologies, systems, and services to meet end user requests.
- Experience with Linux system operations, configuration, and management.
- Experience writing and editing scripts of moderate complexity used to perform system maintenance and administration.
- Understanding of system performance monitoring and actions that can be taken to improve or correct performance.
- Understanding of how system management actions affect users and dependent / related functions.
- Knowledge of computer security best practices and policies.
Preferred Qualifications
- Knowledge of computer peripherals, such as AV equipment, plotters, and scanners.
- Knowledge of facilities management, such as power and cooling.
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