IT Analyst (Specialist)
Department: The Division of Information Technology (DoIT) has approximately 85 full-time staff members and 100 undergraduate or graduate students who work each day to support the mission of UMBC through the delivery of IT services to the campus. DoIT provides robust, secure IT environments that enable solutions for advancing the UMBC community. We do this through a staff of technology professionals who are connected both nationally and to UMBC. Learn more about the Division of Information Technology on our website.
Position Overview: The IT Analyst serves as a vital bridge between technical compliance and digital accessibility, ensuring that the university’s digital landscape is inclusive and functional for all users. At its core, the role is dedicated to the proactive maintenance and remediation of web platforms and university-sponsored software. This position will work in close collaboration with DoIT Associate VP, University Communication and Marketing (UCM) and the Division of Institutional Equity to support digital accessibility initiatives. The Analyst provides a first line of defense for accessibility reports, ensuring that digital barriers are identified and dismantled quickly across campus sites and software. Furthermore, this role will support accessibility, privacy, and security documentation for the software catalog. This role acts as a strategic gatekeeper for digital procurement, evaluating new software and websites to ensure that any necessary accommodations or remediations are negotiated before a single product is launched or purchased.
Why Work at UMBC? UMBC offers competitive compensation. This role starts at $62,000 and has over 4 weeks of vacation for regular full time roles. Tuition remission is also available. What is it like to work at UMBC? Check out Glassdoor or Indeed. For 16 years in a row UMBC has been recognized as a Great College to Work For!
Telework: A hybrid telework schedule may be available.
Responsibilities:
Digital Accessibility & Web Operations
- Website Remediation: Lead ongoing accessibility maintenance and remediation for campus-wide web platforms in collaboration with University Communication and Marketing.
- System Administration: Manage the Silktide platform, including user training, site auditing, and troubleshooting to ensure continuous digital compliance.
- Technical Support: Oversee the Tier 1 support queue for digital accessibility and WordPress, resolving user issues or escalating them to ensure a seamless web experience.
- Data Integrity: Partner with the AOK Library to train site administrators on proper digital archiving and long-term material retention.
Strategic Procurement & Software Compliance
- Accessibility Review: Act as a technical consultant for software procurement, evaluating new products and websites for accessibility, privacy, and security before purchase.
- Vendor Relations: Coordinate with third-party vendors to secure necessary documentation (VPATs/HECVATs) and review for accessibility.
- Catalog Management: Maintain and update the university software catalog, highlighting accessibility statuses to provide transparency for campus stakeholders.
Leadership & Strategic Outreach
- Program Mentorship: Spearhead the Digital Accessibility Staff Peer Mentor Program and lead student ambassador teams to foster a culture of inclusion across campus.
- Communications Support: Assist the Director of Communications in executing outreach campaigns and professional development initiatives for the student workforce.
- Compliance Auditing: Conduct regular audits of faculty and staff training to ensure long-term institutional accountability and adherence to digital policies.
Required Minimum Qualifications:
- Bachelor's degree in a relevant field.
- Minimum of 1 year of relevant experience creating and implementing new processes in an information technology (IT) organization.
- Minimum of 1 year of Digital Accessibility experience in a WordPress environment.
- Experience in training users to use software.
- Working knowledge of WordPress and Adobe Acrobat PDF.
- Familiarity with the Web Content Accessibility Guidelines (WCAG) as well as Section 508 of the United States Workforce Rehabilitation Act of 1973.
- Strong organizational skills, demonstrating the ability to work on multiple projects and manage priorities.
- Excellent communication, interpersonal skills, and ability to work in a team environment.
- An understanding and passion for accessibility issues.
Preferred Qualifications:
- Master's degree in a relevant field.
- 2+ years of relevant experience.
- Thorough understanding of tools to aid in accessibility evaluation.
- Experience working with people with disabilities.
- Experience in testing for and remediation of accessibility barriers in web, mobile, and native applications.
- Experience working with developers to guide the development of accessible user interfaces.
- Experience in regulatory compliance.
- Significant knowledge of current and emerging accessible development practice and assistive technology.
- Fluency with disability law and regulation in the higher education context.
- Ability to perform a manual digital accessibility test for websites and software.
- Familiarity with what a Voluntary Product Accessibility Template (VPAT) is and how to interpret one provided by a vendor.
Special Instructions to Applicants: Upload a cover letter and a resume.
Salary: Salary: $62,000 - $70,000 depending on qualifications and experience. The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. The above salary range represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.
Hours: Full-time
Type: Contractual
Additional Information: Please note that this is a full-time contractual staff position. The contract term will be for a one-year period, with the option to renew.
Benefits: UMBC offers a rich benefits package. Regular and grant funded regular positions (Full benefits summary click here): Generous Leave which includes accruing:
- 22 Days of Annual Leave
- 15 Days of Sick Leave
- 15 Holidays
- 3 Personal Days
- 8 credit hours per semester
- Life and disability insurance
- Professional development opportunities
- Wellness opportunities
- & Much more
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