"IT Asset Management (ITAM) Analyst"

About You

You'll have IT qualifications or demonstrable experience in asset management, with hands-on expertise using service management tools like ServiceNow or TOPdesk. Your Excel skills are exceptional, and you're comfortable manipulating large datasets to extract meaningful insights with meticulous attention to detail.

You understand IT systems, including remote access, license servers, agent deployment, automation, and cloud services. Most importantly, you're an excellent communicator who can engage with stakeholders at all levels, solve complex problems, and see the bigger picture while maintaining accuracy in everything you do.

The Role

As our IT Asset Management Analyst, you'll be the technical owner and main contact for our asset repository and Software Asset Management tools. You'll manage the complete lifecycle of IT assets across the university, maintaining our CMDB using ServiceNow, SCCM, and TOPdesk.

This is a varied role where you'll provide critical data and reporting to business functions, work with product teams to implement starter and leaver processes, and identify opportunities for license optimisation. You'll ensure accuracy across our asset database while driving continual improvement in our ITAM function. Your analytical insights will directly shape IT decision-making and help us manage risk, costs, and compliance effectively.

Why Choose Sheffield?

The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world-class university.

We offer a fantastic range of benefits, including:

• A minimum of 38 days annual leave, including bank holidays and closure days (with the ability to purchase more)
• Flexible working opportunities, including hybrid working
• Generous pension scheme
• A commitment to your development through access to learning and mentoring schemes
• A wide range of retail discounts and rewards
• Family-friendly policies, including paid time off for parenting and caring emergencies, support for menopause and fertility treatment
• Staff networks providing opportunities for social interaction and peer support

Join our large, innovative IT department as we establish ourselves as a key enterprise partner delivering strategic transformation across the university. You'll develop your ITAM expertise in a supportive environment where your contribution will make a genuine difference.

For informal enquiries, contact Emma Lapping at e.g.jones@sheffield.ac.uk

We are a Disability Confident Employer. If you have a disability and meet the essential criteria for this job, you will be invited to take part in the next stage of the selection process.

We are committed to exploring flexible working opportunities that benefit the individual and University. We build teams of people from different heritages and lifestyles from across the world, whose talent and contributions complement each other to greatest effect. We believe diversity in all its forms delivers greater impact through research, teaching, and student experience.