IT Asset Technician (Contingent II Position)

The primary focus of this position will be to provide support activities relating to the life-cycle management of IT assets, including the maintenance and management of centralized inventory control, in-processing of new IT orders/equipment, verifying acceptance of delivery, comparing packing slips and purchase orders, assessing equipment for damage, and notifying the customer of any discrepancy.

Responsibilities:

• Receive, track, and inventory equipment
• Stage, Image, Test, and issue equipment to customers and IT Service Desk staff
• Clean, perform diagnostic tests and re-image returns.
• Organize, label, and maintain device storage area.
• Rely on instructions and established guidelines to perform the functions of the job.
• Ability to perform wall-to-wall inventory and capture post snapshot changes accurately
• Retrieve accountable assets from secure storage locations
• Comply with Standard Operating Procedures (SOPs) for Inventory and Asset Management.
• Monitor tickets and respond to moderately complex customer inquiries relating to assets.
• Provides troubleshooting assistance to students, faculty, and staff to resolve computer problems and issues.
• Provide Technical hardware support for customers on a range of devices, including but not limited to; Apple Products and Windows Products
• Triage assets & be able to diagnose and recommend cosmetic or OS repairs required
• Manage warranty repairs with vendors, and complete them with a high level of quality and attention to detail
• Compile repair data and provide performance reporting to management.
• Update of inventory system at all times relating to assets status
• Other duties as assigned

Minimum Qualifications:

• Asset/Inventory Management experience relating to the life-cycle management of IT assets through an Asset Management Database System.
• Experience working with Microsoft Office Suites “Excel and Outlook” and Dell and Apple devices.
• Ability to communicate verbally or in written form strongly desired.
• Organization skills to balance and prioritize work.
• Ability to work in a team environment.
• Must be able to lift 50 lbs.
• Duties performed on-site.
• Minimum of 1 year of experience working with networked computers or an equivalent combination of education and experience.

Preferred Qualifications:

Not Currently Available

Conditions of Employment:

This is a grant-funded position

Additional Job Information:

Benefits include medical, dental, prescription, long-term disability, accidental death and dismemberment insurance and life insurance; paid time for paid sick leave and annual leave; 10 paid holidays per year, tuition remission and supplemental retirement