IT Customer Service Desk Officer

Liverpool John Moores University (LJMU) is a distinctive institution rooted in the Liverpool City Region with a global presence. Our students and staff are at the heart of the city and the communities we serve, and improving lives through education, research and support remains central to our purpose.

IT Services is the University’s central IT department, providing essential support for teaching, learning and research. We are now looking for a customer-focused and enthusiastic professional to join our IT Helpdesk team as an IT Customer Service Desk Officer.

In this role, you will be part of a dynamic frontline service supporting students and staff across the University with a wide range of IT-related queries. You will need excellent customer service skills, a personable and professional approach, and the ability to learn quickly in a fast-changing environment. In return, you will work alongside supportive colleagues in a collaborative team that is committed to delivering an excellent service.

The role is part time (17.5 hours per week) and offered as part of a job-share arrangement, with some evening and weekend work required.

In return, we offer an excellent benefits package including generous annual leave entitlement, pension scheme, induction, and development support as well as family-friendly policies.

This is an exciting time to join the university as we deliver the LJMU Strategy 2030 and its vision of LJMU as an inclusive civic university transforming lives and futures, by placing students at the heart of everything we do.