Question 1

What qualifications are required for the IT Customer Support Officer role?

Accepted Answer

You need a relevant qualification in IT or equivalent experience. Proven experience in Windows, macOS, or AV systems in a client-facing role is essential, along with strong problem-solving skills for remote and on-site support. Familiarity with IT service management , cybersecurity, and asset tools is required. Check administration jobs for similar roles or CV tips .

Question 2

How do I apply for this University of Queensland IT support position?

Accepted Answer

Upload your resume and cover letter via the application portal. Applications close 6 May 2026 at 11.00pm AEST (job ref: R-63707). For inquiries, email talent@uq.edu.au . UQ encourages diverse applicants; contact for accessibility needs. See free resume template and cover letter template .

Question 3

What is the salary and benefits for this HEW Level 5 role?

Accepted Answer

Base salary $83,776 - $93,121 + 17% superannuation . Benefits include up to 26 weeks paid parental leave, 17.5% annual leave loading , flexible hybrid work, health discounts, and UQ Study for Staff. Explore university salaries and admin jobs for comparisons.

Question 4

Is visa sponsorship available for this IT Customer Support Officer job?

Accepted Answer

No, you must have unrestricted work rights in Australia for the duration. Employer-sponsored visas are not available. Pre-employment checks include right-to-work verification.

Question 5

What are the key responsibilities and work location?

Accepted Answer

Provide Tier 1 and 2 IT support for desktop or AV, manage assets, and ensure customer service in teaching/research environments. Based at St. Lucia Campus with hybrid options. Contribute to knowledge bases. View higher ed admin jobs or contact Nigel Tiong at n.tiong@uq.edu.au.

Question 6

What flexible working options are offered?

Accepted Answer

Hybrid working , flexible start/finish times, purchased leave, and condensed fortnight available. Supports work-life balance in IT support role at UQ.

IT Customer Support Officer

University of Queensland

St. Lucia Campus

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IT Customer Support Officer

IT Customer Support Officer

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