IT Generalist I
Job No: 541197
Work Type: Full Time
Location: Main Campus (Gainesville, FL)
Categories: Information Technology
Department: 15060300 - DCP-GEOGRPHC PLN RES INF CTR
Job Description
Classification Title: IT Generalist I
Classification Minimum Requirements: Bachelor's degree in an appropriate area; or an equivalent combination of education and experience.
Job Description:
This position will be responsible, but not limited to, the following:
Multimedia Training Development & Graphic Design:
- Designs, develops, and updates graphical and interactive training materials, video tutorials, and visual aids for core software applications.
- Creates user-facing graphic assets, visual documentation, user manuals, and online knowledge-base modules following required branding standards.
Software User Support & Technical Troubleshooting:
- Serves as the primary point of contact for end-user support
- Identify, document, and resolve access to software tools, and usability issues.
- Conducts training sessions for users to ensure effective utilization of our tools
Systems Operations & Application Support
- Supports core application systems and business functions across user groups.
- Assists with user account management, access provisioning, and credentialing within platform security guidelines.
- Performs quality assurance testing on software updates and deployment builds prior to release.
Documentation & Administrative Support
- Assist in maintaining an up-to-date data documentation library of user guides and release notes.
- Manages multiple day-to-day operational priorities while maintaining progress on ongoing project commitments.
- Performs other support and multimedia duties as assigned.
- Work in close coordination with the supervisors and other team members to understand the expanding needs of our users and stakeholders.
Other duties as assigned.
Expected Salary:
Commensurate with education and experience.
Required Qualifications:
Bachelor's degree in an appropriate area; or an equivalent combination of education and experience.
Preferred:
- A bachelor's degree in Fine Arts, Digital Arts and Sciences, Communications, Information Technology, Management Information Systems or Computer Science.
- Experience with digital graphic design in developing a variety of graphic products such as logos, illustrations, audio/video
- Experience with creating training videos
- Experience supporting users working in transportation safety information systems, especially those using tools in traffic crash data and analytics
- Experience with user software testing in transportation safety applications and related UX/UI design
- Familiarity with the Florida traffic crash data and traffic crash form
- Understand traffic crash geolocation and crash diagramming.
- Ability to communicate effectively, verbally and in writing with user groups and sponsors and maintain an effective working relationship with those groups.
Special Instructions to Applicants:
In order to be considered, you must upload your cover letter, resume and a list of three references along with the application.
Application must be submitted by 11:55 p.m. (ET) of the posting end date.
Health Assessment Required: N/A
Applications Close: 08 September 2026
To apply, visit https://explore.jobs.ufl.edu/en-us/job/541197
Our Commitment:
The University of Florida is an Equal Employment Opportunity Employer.
Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed to apply for this position, please call 352-392-2477 or the Florida Relay System at 800-955-8771 (TDD) or visit Accessibility at UF.
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