will work closely with other specialists throughout ITS including networking, security, academic technology, and endpoint security to provide industry standard best practices and support to university departments.
This position will uphold the ITS core principles of outstanding collaboration and communication, a drive to succeed, a passion for higher learning, and acting with integrity.
About Us:
University of Nebraska employees enjoy a flexible benefits program allowing you to customize your benefits to suit your personal needs; paid vacation and sick leave in addition to 13 paid holidays; access to career-advancing educational programs, including an employee and dependent tuition benefit applicable to any of the NU campuses; and immediate vesting pre-tax retirement benefits.
Required Qualifications:
- Two years post-secondary coursework
- 2 years experience with desktop and/or IT helpdesk/service desk
- Experience providing hardware and software support for desktops, laptops, mobile devices, and printers
- Experience with direct customer support
- Knowledge and experience with Microsoft Windows and/or Apple macOS operating systems, software application administration and hardware
Equivalent combination of education, experience, that provides the required knowledge, skills, and abilities may be considered.
Preferred Qualifications:
- Experience with audio/visual (AV) equipment
- Experience with technology research, management, procurement and deployment
- Experience with managing vendor interactions
Additional Information:
The ideal candidate is an agile professional with strong interpersonal communication skills, flexibility and responsiveness; exhibits high ethical standards; proficient in managing time and competing priorities; responsive and committed to supporting staff; committed to the ideals of a major public research university.
Special Instructions:
Please note: Sponsorship will not be offered for this position.
This position is designated as an on-site role and is not eligible for an alternative worksite arrangement at the time of hire. Following successful completion of the initial probationary perod and demonstration of satisfactory performance, employees in this position may be considered for a hybrid work arrangement, subject to departmental needs and supervisory approval. Under the University of Nebraska Information Technology Services (NU ITS) hybrid work guidelines, eligible employees may work remotely up to two days per week and are required to work on-site a minimum of three days per week at on of the University of Nebraska campuses in Lincoln, Omaha, or Kearney.
