Is this job right for you? View Vital Job Information and Save Time

IT Help Desk Technician II

Staff

2026-10-10

Location

MIT Federal Credit Union

Type

Full-time

Required Qualifications

High School Diploma

5+ Years IT Support Experience

Windows Environment Troubleshooting

Microsoft 365 & Azure Certifications

CompTIA A+ / Network+ / Security+

Financial Industry Background

Associate/Bachelor in IT or CS

Lift up to 50 lbs

On-call & Overtime

57% Job Post Completeness

Our Job Post Completeness indicates how much vital information has been provided for this job listing. Academic Jobs has done the heavy lifting for you and summarized all the important aspects of this job to save you time.

Posting Description

IT/OPERATIONS SUPPORT SPECIALIST, Credit Union, provides advanced technical support for MIT Federal Credit Union's (MIT FCU) computing environment, ensuring the security, availability, and performance of all systems and infrastructure. This role serves as a Tier 2escalation point, diagnosing and resolving complex hardware, software, network, and cloud-based issues while delivering a high standard of customer service to members and employees. The IT/Operations Support Specialist combines…

technical expertise with an understanding of credit union operations to minimize downtime, maintain compliance, and continuously improve IT service delivery.

The full job description is available, here: https://www.dropbox.com/scl/fi/lce5gmpdwx1paxzrn2wko/IT-Help-Desk-Technician-II.docx?rlkey=v40fv1ljme9hukbwqfg6oyukw&st=6xw2ed1f&dl=0

Job Requirements

REQUIRED: High school diploma or equivalent; a minimum of five years of progressively responsible computer user support experience; working knowledge of common software applications, operating systems, and IT support processes; and demonstrated experience troubleshooting and maintaining PCs in a Windows environment. PREFERRED: Microsoft certification (e.g., Microsoft 365 Certified, Azure Fundamentals); CompTIA A+, Network+, or Security+; experience in a financial institution or regulated environment; and Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field.

Must be able to kneel and physically maneuver under desks to install or repair equipment. Periodic on-call availability and overtime work. Must be able to lift up to 50 lbs.

This is a Preview Listing…

You must sign in to see the full job description, and to apply.

Manage / Upgrade this job to a Full Job Listing.

Find Your Best Opportunity

Tell them AcademicJobs.com sent you!

IT Help Desk Technician II

MIT - Massachusetts Institute of Technology

77 Massachusetts Ave, Cambridge, MA 02139, USA