IT Helpdesk Technician

The College ethos is exemplified by a desire to ensure access for the widest range of talented students, to provide outstanding teaching and to offer financial support where we can.

About the role:

Homerton College is seeking a proactive and analytical IT Helpdesk Technician to join our dedicated IT team. As part of a close-knit group of seven, you will play a vital role in ensuring the smooth operation of technology across the college, supporting events along with staff and students in their work, study, and research. This role is about more than just solving issues, it's about keeping our community connected and enhancing their day-to-day IT experience.

In this dynamic position, you will serve as the first point of contact for IT support. Offering troubleshooting and solutions to maintain a secure, productive and reliable environment. You should bring a solid foundation of IT experience, ideally in a fast-paced support role and have a readiness to quickly learn new skills and adapt to evolving technologies. A strong grasp of Microsoft Office products and familiarity with both Microsoft and Apple operating systems is essential. While experience with system and network administration is beneficial, we value a willingness to grow and learn. In addition to your IT expertise, knowledge of AV equipment, including data projectors, sound systems and video conferencing facilities would be an advantage as you help support our events and internal meetings.

The ideal candidate will be both analytical and meticulous, with a keen eye for detail. Given the varied community at Homerton College, excellent communication and interpersonal skills are key, you will be engaging with a wide range of users requiring you to provide patient and approachable support. Some flexibility is required as there may be occasional out-of-hours work to keep everything running smoothly.

Join us and become part of a team that’s essential to the academic mission and daily life at Homerton College.

A basic DBS will be required to be undertaken.