"IT Infrastructure Assistant"

Job Description:

At UNSW, we pride ourselves on being a workplace where the best people come to do their best work.

Ranked among the top 50 universities globally, we attract the highest potential students from Australia and around the world. Our researchers tackle the biggest economic, business, and social challenges with partners around the world.

Position Summary

Level 4

An IT Infrastructure Assistant works within the Critical Infrastructure team, providing 1st level support of the University Wide Network ensuring continued operation using technical expertise and project experience.

This role will:

• Participate in the activation and testing of the team’s service, including teams updates and other maintenance tasks
• Assist in restoring services and systems.
• Undertaking 1st level problem diagnosis, correction, and escalated support of relevant technologies across the organisation according to assigned priorities and timeframes.
• Upgrade, clean, audit and maintain critical infrastructure locations.
• Cooperate with all health & safety policies and procedures of the university and take all reasonable care to ensure that your actions or omissions do not impact on the psychosocial or physical health and safety of yourself or others.

A person engaged is generally expected to have the following skills and experience:

• Experience or interest in networking, telecommunication or information technology, ideally associated with current degree based studies.
• Excellent oral, written communications, consultative and interpersonal skills with high attention to detail.
• Ability to work well in a close team environment with customer service skills.

Additional Pre-employment checks required for this position

Nil

The University reserves the right not to proceed with any appointment.

If you require any further information regarding the role, please contact Bernie Li bernie@unsw.edu.au.

To submit an application for the role, please do so via the 'Apply Now' button. Please note, no applications will be accepted via email.

#LI-DNI

Posted:

31/10/2025