IT Infrastructure Manager

Company: Winston-Salem State University

Job Location: Winston-Salem, 27110

Category: IT Manager/Director

Type: Full-Time

Appointment Length: 12 months

Primary Purpose of the Position: The IT Infrastructure Manager's role is to plan, organize, and manage staff and overall operations to ensure the stable operation of the organization's IT infrastructure. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, data communications, and telecommunications systems. The Infrastructure Manager will also schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion.

This working position will provide leadership, guidance, and technology advice for communication and connectivity to all the departments on campus and technical oversight of staff within the division. This position also coordinates heavily with vendors, management in other departments on campus, contractors, vendors and provides critical support and coordination to the CIO, CISO and other senior management.

Preferred Years Experience,Skills, Training , Education:

• M.S degree in Information Technology, Technology Management, Computer Technology or a comparable field with an emphasis in Data Networking, Telecommunications, Systems Administration, Data Center Management, or Infrastructure systems. Eight (8) to ten (10) + years experience in maintaining systems and networking infrastructures, preferably in a higher education environment. A combination of education and experience will be considered. - Extensive experience developing and maintaining custom systems and networking/communication or telecommunication interfaces.
• Extensive experience in networking, infrastructure, and server hardware installation, programming, and configuration: (Cisco, Avaya, Juniper, F5, Dell, EMC, VMWARE, PaloAlto). - Extensive knowledge of internet networking topologies and applications such as WIFI, mesh networking, SONET, MPLS, BGP. Experience with Disaster Recovery methods and server backup systems.
• Advanced knowledge of Banner/ERP systems, network, and communications monitoring, access infrastructures, systems programming, and server management.
• Advanced knowledge and experience in capacity planning, budget management, staff supervision, and ongoing maintenance of centralized systems.
• Outstanding communication skills with a demonstrated ability to work in a team environment and proven experience fostering positive team-spirited technology culture in higher education.

Special Instructions Summary:

Please Note: A criminal background check will be conducted on candidate finalist prior to the offer of employment.

If no applicants apply who meet the required competency and T&E requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Resumes will not be accepted in lieu of completing an electronic application. The application must be competed in full detail (including work history) for your qualifications to be considered.

Failure to complete the application completely may result in you not being considered for the vacant position.

Your application for the position will not be complete until you receive an online confirmation number at the end of the process of applying for a position.

If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834

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