Johns Hopkins Carey Business School is hiring an IT Operating Unit Director who will lead the school’s SaaS portfolio strategy, manage overall solutions architecture across systems supporting the school’s prospect-to-alumni lifecycle, and oversee a hybrid IT delivery model with central IT. We are seeking a forward-looking IT leader who can anticipate changing needs of the business and employ agile technology problem solving, in close cooperation with IT partners at the university. This role will manage a small team of IT professionals including local campus support services.

The IT Operating Unit Director works closely with senior IT, business, clinical, and/or academic leadership to develop and implement strategic plans that support the overall goals of the division. Directs the IT strategy, infrastructure, development, and support within the division. Develops policies and practices to support divisional strategy. Leads complex projects requiring multi-disciplinary coordination and significant vendor collaboration. Has day-to-day responsibility for a variety of applications and technologies that support a wide and diverse customer base. Recognized as an expert in the major IT function(s) in the realm of responsibility, or as an expert in the application of technological solutions and strategies to meet the unique needs of the division. Participates in the development of white papers and strategic statements related to technology in support of the division. Incumbents may be required to represent the division while working with external constituencies in the development of policies and practices that have an impact on the business of the division. Incumbents may be required to represent senior IT or divisional leadership in executive meetings within and outside the division.

Specific Duties & Responsibilities

Strategy & Planning

• As a member of a senior management team, contribute or lead strategic and tactical planning to achieve divisional goals by prioritizing initiatives and coordinating the evaluation, deployment, and management of current and future technologies.
• Develop technology solutions to anticipate the division’s needs, be cost-effective, reliable, and compatible with existing and emerging technologies.
• Anticipate change and be agile to respond as technology requirements emerge and evolve.
• Based on understanding of divisional goals, mission, and culture, assess the impact and effectiveness of technology to ensure it supports the division’s needs.
• Provide input to, and have responsibility for, ongoing operations, budgets, multi-year budget forecasts and both strategic and operational planning.
• Balance available personnel and funding resources in support of meeting both operational and strategic imperatives. Recognize situations that present themselves and act with leadership to address significant issues.
• Work with constituents in conjunction with other IT leaders to interpret customer business needs and make recommendations for strategic investments in technology, applications, business processes, personnel, etc. that meet the goals of the division.
• Lead the development of technology-related policies and procedures for the division.
• Ensure that applicable Hopkins policies, practices, and regulatory requirements are addressed and followed within the area of responsibility.

Relationship Management

• Represent senior IT or divisional leadership, often with delegated authority, in meetings both within and outside of Hopkins.
• Manage the customer relationship and satisfaction, and adherence to service level agreements.
• Create and promote a culture of excellent customer service.
• Facilitate and influence division-wide strategic initiatives to achieve division goals.
• Maintain relationships with strategic technology vendors for the division.

Project/Product Responsibility

• Has direct responsibility for the design, development, and application of technical solutions that satisfy customer needs and are essential to the ongoing operations of the division.
• Often primarily responsible for multiple major IT projects that impact the division.

Staff Management

• Develop and implement an effective and efficient organizational structure that, within the bounds of its responsibilities, supports the ongoing operations of the division.
• Recruit, develop, retain, organize, and manage the performance of staff.
• Other duties as assigned.

In Addition to Duties & Responsibilities Above

Strategic Vendor & Portfolio Management

• Oversee SaaS portfolio strategy across 10+ core systems (Slate, Handshake, Salesforce CRMs, etc.).
• Manage contract renewals, license optimization, and vendor relationships.
• Lead platform consolidation decisions and architectural evaluations.

Enterprise Architecture & Integration

• Own solution architecture across systems supporting prospect-to-alumni lifecycle.
• Define integration standards and maintain multi-year technology roadmap.
• Coordinate data flows with University Data Warehouse.

University Partnerships & Governance

• Serve as primary liaison with Central University Information Systems.
• Negotiate service-level agreements for centrally absorbed technical services.
• Represent Carey on university governance forums.

Workday Implementation Leadership

• Lead Carey's technology involvement in university-wide Workday migration.
• Design integrations between Workday and Carey-specific systems.
• Drive post-implementation optimization.

Security, Privacy & Compliance

• Ensure FERPA compliance and information security across systems.
• Conduct vendor security assessments and coordinate breach response.
• Lead accessibility compliance and support AACSB accreditation.

Service Management & Operations

• Define service catalog and customer experience standards.
• Manage incident/problem resolution and service quality metrics.
• Oversee hybrid delivery model with central IT.

Technology Investment & Planning

• Develop multi-year technology roadmap aligned to strategic priorities.
• Build ROI models and prioritize technology investments.
• Partner on budget development.

AI Integration & Innovation

• Maintain awareness of AI capabilities in vendor platforms.
• Partner with automation function on AI deployment.
• Incorporate AI into IT workflows.

Team Leadership

• Build knowledge-sharing culture and eliminate single points of failure.
• Develop staff for portfolio-management operating model.
• Develop and support continuous learning culture.