IT Operating Unit Director (IT@JH Client Technology Solutions)

Job Details

Johns Hopkins, founded in 1876, is America's first research university and home to nine world-class academic divisions working together as one university.

IT@JH Client Technology Solutions is seeking an IT Operating Unit Director who is responsible for owning the overall Executive Service delivery for Johns Hopkins senior leadership, ensuring executive-facing IT support is delivered consistently within the community of executives covered under this support service. The customer base consists of JHU, JHHS, JHM executives across multiple campuses with the core services being delivered on the Johns Hopkins University Homewood and Johns Hopkins Medicine East Baltimore campuses. Core job responsibilities include overseeing service delivery, establishing priority projects, ensuring security and compliance requirements are being met, coordinating executive travel, overseeing Diligent Board management, and coordinating executive support efforts spanning the entire Johns Hopkins enterprise. The customer base uses a variety of client devices which included Windows PCs (Dell and Microsoft), Apple MacBook, iOS devices and the total customer base supported within the 2 executive teams is approximately 1000 customers with 250 carrying an executive support distinction.