Posting Description
IT OPERATIONS MANAGER, Open Learning, will lead day-to-day operational management of departmental technology systems, endpoint environments, and technical support services across Open Learning; support and maintain a diverse and evolving technology environment consisting of multiple groups with differing operational scopes and technical requirements, ensuring ongoing efficiency and optimization of operational processes and network systems; administer and support a mission-critical high-performance video editing and storage environment supporting Open Learning media production operations; manage backup, archival, and long-term retention processes for large-scale digital video assets and related production data critical to departmental operations.
The full job description here: openlearning.mit.edu/jobs
Job Requirements
REQUIRED: Bachelor’s degree and a minimum of seven years of experience supporting hybrid Window and Macintosh environments; proficiency with Windows and macOS client operating systems, iOS and Android mobile platforms, and enterprise productivity and business platforms including Microsoft 365, SharePoint, Google Drive, Dropbox Business, Adobe Creative Cloud, Salesforce, and HubSpot, with familiarity using AI-enabled productivity and collaboration tools in enterprise environments; experience with enterprise shared-storage and media-production environments, including Quantum StorNext platforms; and working knowledge of enterprise networking concepts and technologies, including TCP/IP, Ethernet, switching, routing, VLANs, and wired and wireless network topologies.
The IT Operations Manager is required to work in-person a minimum of 2 days/week, Wednesday is the anchor day and Tuesday or Thursday as needed to support various groups. If the IT Operations Manager needs be on site on a Monday or Friday for project work, this would be in addition to the Wednesday and Tuesday/Thursday requirements.
