IT Project Manager

General Description / Primary Purpose

The IT Project Manager, under the direction of an Associate Director or above within the Project Management Office (PMO), is responsible for leading and managing all aspects of the project lifecycle from project initiation through project closure. This position serves as a key contributor in the planning, coordination, execution, and delivery of technology and business initiatives that support the strategic goals of the University of North Florida. The IT Project Manager applies established project management methodologies, governance standards, and best practices to ensure successful project outcomes. Responsibilities include leading the planning and implementation of projects of varying size and complexity; facilitating the definition of project scope, goals, objectives, and deliverables; coordinating activities among project teams, university departments, vendors, and stakeholders; and ensuring projects are completed on schedule, within budget, and in alignment with quality expectations and organizational objectives. The IT Project Manager fosters effective communication, collaboration, risk management, and stakeholder engagement throughout the project lifecycle to support successful delivery and institutional effectiveness

Job Functions

• Lead the planning, execution, monitoring, and closure of technology and business projects of varying size and complexity, ensuring alignment with university strategic goals, project objectives, and established project management methodologies.
• Facilitate the definition of project scope, objectives, deliverables, success criteria, assumptions, constraints, and resource requirements in collaboration with stakeholders, sponsors, functional offices, and technical teams.
• Develop and maintain comprehensive project management artifacts, including project charters, schedules, work plans, risk registers, communication plans, status reports, and project budgets to support project governance and informed decision-making.
• Coordinate project activities and resources across multiple departments, project teams, vendors, consultants, and external partners to ensure project milestones and deliverables are completed on schedule, within budget, and in accordance with quality standards.
• Monitor and control project performance by tracking scope, schedule, budget, risks, issues, dependencies, and resource utilization; implement corrective actions as needed to maintain project health and achieve desired outcomes.
• Communicate project progress, risks, issues, and recommendations to sponsors, governance committees, executive leadership, and stakeholders through regular status reporting, presentations, and project reviews.
• Facilitate and lead meetings, workshops, and stakeholder engagements to build consensus, resolve issues, manage change, and support successful project implementation and organizational adoption.
• Contribute to the continuous improvement of Project Management Office (PMO) processes, standards, methodologies, templates, and governance practices to enhance project delivery effectiveness, customer satisfaction, and organizational maturity.
• Assist with the development, maintenance, and enhancement of Project Management Office (PMO) methodologies, standards, templates, tools, and governance practices.
• Provide guidance, training, and mentoring to project team members, business stakeholders, and colleagues on project management principles, processes, and best practices.
• Support portfolio management activities by contributing to project intake, prioritization, reporting, resource planning, and project governance reviews.
• Research emerging project management methodologies, technologies, and industry trends and recommend improvements to organizational practices and project delivery capabilities.
• Prepare and maintain project documentation, records, presentations, and knowledge repositories to support audit, compliance, reporting, and operational needs.
• Represent the Project Management Office at workshops, conferences, professional development activities, and university events as requested.

Marginal Functions

• Participate in departmental, division, and university committees, task forces, and special initiatives as assigned to support institutional goals and continuous improvement efforts.
• Perform other related duties and special projects as assigned to support the mission, goals, and operational needs of Information Technology Services and the University.

Required Qualifications

Master's and 1+ years of relevant experience or Bachelor's degree and 3+ years of relevant experience. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219.

• Certified Associate in Project Management (CAPM) or the ability to obtain CAPM preferred.
• Leadership: Leads cross-functional teams, builds consensus, and drives projects to successful completion.
• Communication: Effectively conveys information to technical and non-technical audiences through written, verbal, and presentation formats.
• Collaboration: Establishes productive relationships with stakeholders, project teams, vendors, and university leadership
• Problem Solving: Analyzes complex issues, identifies solutions, and recommends appropriate courses of action.
• Organization and Time Management: Effectively manages multiple priorities, deadlines, resources, and competing project demands.
• Project Management Methodologies: Knowledge of project management principles, best practices, and methodologies, including Agile, Waterfall, and hybrid approaches.
• Project Planning and Execution: Ability to develop and manage project charters, schedules, work plans, milestones, and deliverables throughout the project lifecycle.
• Risk and Change Management: Ability to identify, assess, mitigate, and monitor project risks, issues, dependencies, and change requests.
• Project Governance and Reporting: Ability to prepare project documentation, executive-level status reports, dashboards, and governance materials to support decision-making.
• Technology Project Delivery: Knowledge of information technology systems, software implementations, system integrations, cloud-based solutions, and enterprise applications to support successful project outcomes.

Statement(s) of Understanding

This position requires a background check. In conjunction with the University's policy, this position may also require a credit check. The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator.