"IT Project Manager"

Job Description

The IT Project Manager will lead projects and enhancements in the enterprise service management domain, with a focus on supporting lines of business leveraging BMC Helix Digital Workplace and Helix Business Workflow. You will work closely with internal stakeholders, external vendors, and cross-functional teams to deliver projects on time, on budget and to specification. The role includes functional lead, project management, stakeholder engagement, vendor management, and ongoing operational support.

Duties and Responsibilities

• Accountable for successful end-to-end project delivery in enterprise service management, particularly with BMC Helix platforms
• Oversee project execution to meet agreed timelines, budgets, and quality standards
• Manage procurement, including preparation of tender specifications, vendor evaluations, and contract management
• Build strong relationships with business stakeholders and vendors to ensure successful outcomes
• Balance fiscal efficiency with the delivery of project goals
• Drive continual service improvement initiatives for enterprise service management solutions
• Provide post-implementation support, maintenance, and enhancements aligned with SLAs
• Ensure compliance with IT security, data management, and corporate policies
• Respond to audit queries and ensure audit and security compliance
• Provide clear and regular project status updates to stakeholders, and manage scope changes as required
• Identify risks, analyse impact and implement mitigation strategies to minimise disruptions
• Maintain accurate project documentation, including project plans, status reports and meeting minutes

Qualifications

• Degree in Information Technology, Computer Science, Information Systems or related field
• At least 8 years of IT experience, including a minimum of 3 years in technical roles and at least 5 years as a Project Manager for medium-to-large projects with multiple stakeholders
• Demonstrated experience managing enterprise service management projects, especially involving BMC Helix Digital Workplace and Helix Business Workflow (highly preferred)
• Strong knowledge of project management principles, methodologies and tools
• Strong business process and analytical skills; able to quickly assimilate information and clearly communicate complex requirements
• Excellent verbal, written, and interpersonal communication skills; comfortable interfacing with all organisation levels and vendors
• Proactive, self-motivated, able to work independently and as part of a team
• Highly organised, fast learner, with a positive and solutions-oriented minds

For more information, visit NUS IT website.