IT Project Manager

Position Summary

The University Technology Services (UTS) Project Management Office (PMO) provides project management services to a portfolio of technology initiatives that support academic, administrative, and operational functions across the University. Guided by established governance practices and enabled by the UTS Smartsheet project management framework, the PMO ensures projects are delivered using standardized, scalable, and right-sized methodologies.

The IT Project Manager is responsible for planning, coordinating, and delivering assigned technology projects from initiation through completion. This role focuses on execution, coordination, and day-to-day project management for IT initiatives such as application implementations, system upgrades, infrastructure improvements, integrations, and cybersecurity efforts.

Duties and Responsibilities

Project Management and Delivery

• Manage assigned IT projects through all phases of the project lifecycle, from initiation and planning through execution, transition, and closeout.
• Develop and maintain project plans, schedules, task assignments, and documentation.
• Coordinate project resources and activities across technical teams and functional stakeholders.
• Monitor scope, schedule, budget, risks, and issues; escalate concerns as appropriate.
• Support requirements gathering and documentation in collaboration with business and technical leads.
• Assists in documenting current-state workflows and identifying process impacts related to technology changes.
• Ensure projects adhere to PMO standards, governance, and technology policies.
• Utilize Smartsheet and other PMO tools to maintain accurate project plans and reporting.
• Ensure proper project closeout, documentation, and lessons learned.

Use approved AI-enabled tools to support project documentation, meeting summaries, action tracking, schedule updates, and status reporting in alignment with University guidelines.

Stakeholder Coordination and Communication

• Serve as a primary point of contact for assigned projects.
• Facilitate regular project meetings, status updates, and communications.
• Manage stakeholder expectations through clear, consistent, and transparent communication.
• Partner with functional and technical leads to support business readiness, training, and transition activities.
• Supports organizational change efforts under the guidance of senior project managers or project sponsors.

Cross-Functional Collaboration

• Work collaboratively with UTS teams, campus partners, and vendors to coordinate project activities.
• Support intake, prioritization, and planning activities within the PMO.
• Coordinate dependencies across projects and teams, escalating conflicts when necessary.

PMO Support and Continuous Improvement

• Participate in PMO meetings, initiatives, and process improvement efforts.
• Contribute to the refinement of PMO templates, standards, and best practices.
• Support knowledge sharing and collaboration across the PMO.
• Maintain accurate project documentation and reporting artifacts.

Perform other duties and assist with projects as assigned.