Job Details

IT Service Desk Support Analyst

Job ID: 300391
Location: Statesboro, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Georgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta. ...

Job Summary

The IT Service Desk Support Analyst provides frontline Tier 1 technical support to faculty, staff, students, alumni, and partners. ...

Responsibilities

• Provide Tier 1 support for hardware, software, operating systems, applications, peripherals, and enterprise services
• Perform initial diagnosis and troubleshooting, resolving issues at first contact
• Appropriately escalate unresolved or complex issues to support teams with clear documentation and troubleshooting history
• Provide and diagnose issues related to configuring, deploying, maintaining, and supporting desktops, laptops, mobile devices, printers, phones, and collaboration technologies
• Support Windows, macOS, iOS, Android, and common productivity and instructional applications
• Assist with endpoint management activities including question in support of imaging, patching, application delivery, and device compliance
• Support account-related requests including password resets, access requests, and multi-factor authentication troubleshooting
• Manage customer expectations regarding timelines, impact, and resolution
• Contribute to and maintain knowledge base articles, troubleshooting guides, and standard procedures
• Collaborate effectively with Service Desk leadership, peers, IT support teams, and functional partners
• Assist with training and mentoring of student employees or new staff as assigned
• Support special projects and initiatives related to Service Desk, IT operations and customer engagement

Required Qualifications

Educational Requirements
High School Diploma or Equivalent

Required Experience
One (1) year experience in related work

Preferred Qualifications

Preferred Educational Qualifications
Bachelor's Degree

Preferred Experience
One (1) year experience in related work
Customer service experience

Proposed Salary
$19.23 per hour

Apply Before Date
August 10, 2026