IT Specialist

IT Specialist - NREC

At the National Robotics Engineering Center (NREC), every team member plays a vital role in our collective success. ... This position will be located in Bakery Square.

Your primary responsibilities are:

• Account management
• Responsible for handling first level support of service requests for the Biological and Chemical Innovation Laboratory
• Support all technology, including laptops/desktops, servers, printers, networks, and business production software
• Use provided tools to track inventory
• Work with software and hardware vendors to resolve issues
• Use ticketing system and communicate face to face to resolve the needs of the organization
• Be an active participant in a support group with evolving responsibilities in a face paced environment.

Required Qualifications:

• Diagnose hardware and software problems on endpoint computing
• Manage computer and domain accounts
• Work with commercial and in-house software to meet requests
• Install computer equipment in offices including computer towers and monitors
• Manage support requests with staff and vendors as well as internal customers
• This position will have access to ITAR information so must be a US person