IT Support Computing Analyst II (Phoenix, AZ)

Diagnose and resolve hardware and software problems, escalating complex issues as needed.

Install, configure, and maintain desktops, laptops, mobile devices and related peripherals.

Assist with software installations, updates, and license tracking.

Support user administration and permissions for enterprise systems such as Microsoft 365, Active Directory and Azure/Intune.

Manage organizational units (OUs) in Active Directory under supervision.

Troubleshoot and support the campus network to ensure user connectivity and access.

Provide training and guidance to users on best practices for secure and effective technology use.

Maintain documentation of service requests, issue resolutions, and hardware/software inventory.

Collaborate with other IT teams to coordinate system updates, deployments, and new technology rollouts.

Assist in implementing and maintaining IT security policies, anti-virus tools, and user access controls.

Stay informed of current technology trends and recommend improvements where appropriate.

Communicate effectively with end users and maintain detailed documentation when creating, updating, and closing incident/service requests.

Create technical documentation for knowledge bases, ticket handling, process improvement, and technical manuals.

Perform other duties as assigned.

Knowledge, Skills, & Abilities

• Working knowledge of Azure/Intune, Active Directory, Microsoft 365 and endpoint management tools.
• Familiarity with networking fundamentals and troubleshooting.
• Ability to deliver excellent customer service and communicate effectively with users at varying levels of technical expertise.

Physical Requirements

• This position requires the ability to lift, carry, and move equipment weighing up to 50 pounds.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

Minimum Qualifications

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of three (3) years of relevant work experience, or equivalent combination of education and work experience.

Preferred Qualifications

• Experience providing IT support in a higher education or enterprise environment.
• Experience supporting hardware and software in a mixed Windows and macOS environment.

FLSA: Non-Exempt

Full Time/Part Time: Full Time

Number of Hours Worked per Week: 40

Job FTE: 1.0

Work Calendar: Fiscal

Job Category: Information Technology

Benefits Eligible: Yes - Full Benefits

Rate of Pay: $25.50-$31.88

Compensation Type: hourly rate

Grade

7

Compensation Guidance

The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.

Career Stream and Level

PC2

Job Family

IT Support

Job Function

Information Technology

Type of criminal background check required: Fingerprint criminal background check (security sensitive due to job duties)

Number of Vacancies: 1

Contact Information for Candidates

uits-jobs@arizona.edu

Open Until Filled: Yes

Documents Needed to Apply: Resume and Cover Letter

Notice of Availability of the Annual Security and Fire Safety Report

In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.
Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.