Position Purpose
The IT Support Consultants provide advanced application, operating system, desktop and mobile hardware, audiovisual and other technology support to the Engineering community via a combination of on-site assistance and, desktop remote troubleshooting/management. Remains attentive to Engineering Help Tickets, phone calls, and walk-ins and effectively balances, prioritizes and escalates issues with a high degree of responsiveness and independence. Supports projects and backup/cross-coverage for colleagues sick/vacation time. Other duties as required for the proper functioning of the School of Engineering.
Education and Experience
Bachelor’s degree preferred or equivalent combination of education and experience.
Experience in Higher Education preferred.
2-3 years experience providing desktop support in an IT help desk environment; one or more of RHCSA, RHCE, LPIC, CompTIA, MDAA, HDI-CSR, HDI-DST, HDI-TSP, ITIL, ACSP, ACTC, ACMT or ACHDS certifications preferred.
Job Competencies
Indicate the essential job competencies. Competencies are required knowledge, skills and abilities necessary to perform the job successfully.
- Experience supporting Windows and OSX operating systems and productivity applications in use at the School of Engineering.
- Troubleshooting skills for a host of peripherals (printers, handheld devices, RM devices, card readers, etc.).
- Knowledge of electronic software distribution tools such as SMS/SCCM, JAMF, and ARD preferred.
- Experience supporting computing users.
- Strong computing, analytical, and organizational skills; project planning and project management skills.
- Excellent customer service skills; strong commitment to customer service.
- Understanding and appreciation for needs of users in an academic environment; tact and sensitivity in dealing with a diverse user community.
- Excellent coordination, collaboration, skills as well as written and verbal communication skills.
- Ability to work independently, self-starter.
- Requires a strong commitment to promoting diversity.
- Ability to work effectively in a group and as a member of a project team.
- The person in this position frequently communicates with faculty, students and staff who have inquiries related to computer software, hardware and peripheral devices. Must be able to exchange accurate information in these situations.
Please submit a cover letter, specifying which position you are applying to and a resume with your application.
All offers of employment are contingent upon a criminal background check and education verification satisfactory to Brown University.
For current information on Brown's vaccine requirements and other community health matters, please refer to the Healthy Brown website.
Why Brown?
Brown University is a leading research university that is distinct for its student-centered learning and deep sense of purpose. Our students, faculty, and staff are driven by the idea that their work will impact the world.
Brown University offers a flexible work/life balance, summer hours, winter break, and a comprehensive Benefits package, including time off and annual paid holidays. Benefit offerings include health, dental, vision, tuition assistance, retirement, wellness, employee discounts, and more.
Benefits of Working at Brown:
Please review additional information on the Benefits of Working at Brown.
