IT Support Engineer - Modern Workplace

momentum, guided by clear objectives and technical partnerships, and fresh from securing its second biggest points haul in a Formula 1 season. We’re a racing team – not a corporate machine. We have three HQs – Kannapolis in the US, Banbury in the UK and Maranello in Italy – each powered by passionate, loyal and hardworking team ambassadors. At TGR Haas F1 Team, you’ll gain exposure to many areas of the business, enjoy wider visibility, and clearly see your contributions. Yes, you’ll learn from us, but we expect to learn from you too!

General Summary

This role reports to the IT Service Delivery Team Lead or their designee and is based in Banbury, UK. The role supports the delivery and contribution of departmental and organisational objectives. Responsible for supporting day-to-day operations within their area of responsibility, working collaboratively with colleagues and stakeholders to ensure high standards of service, compliance, and performance. Adherence to organisational policies and procedures, effective communication with line management, and a commitment to continuous improvement and inclusive ways of working is essential.

Role Principles

• Act with integrity, always upholding the highest professional and ethical standards.
• Drive innovation and change to continuously improve ways of working and outcomes.
• Pursue operational excellence, ensuring efficiency, quality, and continuous improvement.
• Collaborate inclusively, building strong partnerships to achieve shared goals.
• Maintain a customer-focused approach, prioritising the needs of internal and external stakeholders.
• Champion sustainability by embedding responsible and environmentally conscious practices into everyday work.

Key Responsibilities

Role-Specific Responsibilities

• Support the delivery of high-quality IT support and services across the organisation, meeting agreed SLAs and service performance targets.
• Support, administer and enhance Microsoft 365 and modern workplace services, including SharePoint, Teams, OneDrive, Intune, Autopilot, Power Platform, Entra ID and related technologies.
• Design, develop and enhance small-scale SharePoint and Power Platform solutions, including low-code automation, workflow improvements, forms, lists, pages and service enhancements that improve user experience, operational efficiency and service quality.
• Support day-to-day service operations, ensuring incidents, requests and changes are handled effectively with clear communication, prioritisation and timely escalation.
• Provide 2nd line and where appropriate, 3rd line technical support to our global user base, taking ownership of incidents through to resolution while adhering to defined service levels, policies and procedures.
• Be a technical escalation point within the Service Delivery team for complex incidents, conducting detailed troubleshooting, root cause analysis and resolution steps.
• Contribute to the development and maintenance of knowledge articles, procedures and operational standards.
• Assist with the deployment of updates and changes to business applications and infrastructure, adhering to change control, information security and risk management policies.
• Identify opportunities to improve service quality, automation, user experience and operational efficiency, contributing to the continual improvement of IT services.
• Support Microsoft 365 adoption and user enablement, including the effective use of collaboration, productivity and AI-enabled tools where appropriate.
• Assist with IT asset, software licence and inventory management, ensuring accurate records and compliance.
• Assist with user lifecycle activities, including onboarding, offboarding, account administration and hardware/software provisioning.
• Liaise with third-party suppliers and service providers for support, procurement, warranty management and issue resolution.
• Support F1-specific hardware, software and operational systems as required.
• Perform scheduled operational checks, system health monitoring and maintenance activities to ensure service stability and availability.
• Participate in major incident management activities, supporting diagnosis, communication, service restoration and post-incident reviews.
• Support, coach and mentor junior members of the team, sharing technical knowledge and best practice.

Operational Delivery

• Carry out day-to-day tasks efficiently and within agreed timescales.
• Ensure work meets expected service, quality, and compliance standards.
• Demonstrate accountability and professionalism in all activities.

Team & Stakeholder Collaboration

• Build positive working relationships with colleagues and stakeholders.
• Participate in meetings, briefings, and forums as required.
• Respond to queries within scope, escalating more complex matters when necessary.

Compliance & Governance

• Adhere to relevant legislation, organisational policies, and internal controls.
• Handle information responsibly, including confidential or sensitive data.
• Support audit, governance, and risk management activities as required.

Continuous Improvement

• Contribute ideas and feedback to improve processes and ways of working.
• Participate in team initiatives, projects, or improvement activities.

Additional Responsibilities

Undertake any other reasonable duties consistent with the level and purpose of the role, as assigned by the line manager.

Person Specification

Essential Qualifications & Experience:

• BSc, MIS or other IT-related qualification, or equivalent practical experience.
• Minimum 5 years of progressive IT support experience.
• Advanced qualification in Microsoft 365 administration and/or development, or equivalent practical experience.
• Proven exposure to high-pressure, performance-driven environments.

Resilience & Composure:

• Maintains calm and focus in high-pressure, fast-paced environments.
• Able to handle setbacks and adapt quickly to changing circumstances.

Integrity & Discretion:

• Trusted to manage confidential information and sensitive team matters.
• Upholds the highest standards of professionalism and ethical conduct.

Team-Oriented:

• Collaborative mindset with a commitment to team cohesion and shared success.
• Willingness to mentor and develop talent within the organisation.

Adaptability & Flexibility:

• Comfortable with occasional travel and flexible hours including weekends when required.
• Open to innovation and continuous improvement in processes and culture.

Equipment and Applications:

• Extensive experience of modern Microsoft Windows client environments.
• Proven experience in administering and enhancing Microsoft 365 services, including SharePoint, Teams, OneDrive, Intune, Autopilot, Power Platform and Entra ID.
• Practical experience designing, configuring and enhancing SharePoint and Power Platform solutions, including lists, forms, pages, workflows, Power Automate and low-code business process improvements.
• Advanced knowledge of endpoint management, including device provisioning, application deployment and policy-based configuration.
• Working knowledge of identity and access concepts sufficient to troubleshoot and escalate effectively, for example Active Directory, group membership, conditional access fundamentals and MFA.
• Working knowledge of Microsoft 365 Copilot, automation tools or AI-enabled productivity platforms.
• Strong awareness of cyber security and threat response.
• Strong understanding of end-user computer hardware troubleshooting, maintenance and repairs.
• Strong understanding of core infrastructure concepts, for example DHCP, DNS, VPN and wired/wireless networking.
• Proven experience of an ITSM platform, for example ServiceNow or equivalent, including accurate ticket logging, categorisation, prioritisation, SLA awareness and clear audit-quality updates.
• Good knowledge of Apple client environments, including macOS and iOS, user support and device troubleshooting.
• Applied knowledge of scripting and automation, for example PowerShell, to support troubleshooting, reporting and automating repeatable tasks.
• Working knowledge of Linux client and server environments.

Physical Demands

Extended Hours & Flexibility: Many roles require working evenings, weekends, and public holidays, particularly during race season or critical development phases.

Travel Requirements: Roles supporting race operations, logistics, or communications may involve frequent international travel, including long-haul flights and time zone shifts.

Physical Activity (Varies by Role): Trackside roles may involve standing for long periods, walking across paddocks, and working in noisy, crowded environments. Factory roles may require manual handling of components, use of machinery, or working in temperature-controlled areas. Office-based roles typically involve prolonged computer use and occasional movement between departments.

Sensory Demands: Exposure to high noise levels (e.g., engines, pit lane activity), bright lighting, and fast-moving environments is common in race support roles.

This role is based in a shared workplace environment where exposure to common allergens (including food products, fragrances and cleaning materials) may occur. While we will always consider reasonable adjustments, we are unable to guarantee a completely allergen-free environment.

Health & Safety Compliance: All roles require adherence to strict safety protocols, especially in technical and trackside environments. Completion of all mandatory compliance training (including health and safety, data protection, and role-specific regulatory training) is a condition of employment and must be maintained throughout tenure.

This job description may not detail some less major duties, nor cover duties of a similar nature, which may from time to time be reasonably required by the relevant manager.

At TGR Haas F1 Team, we consider our employees our greatest asset. We strive to create a supportive and inclusive work environment where everyone can thrive and grow. We value diversity and encourage our employees to bring their unique perspectives and experiences to the conversation. Diversity, Equality, and Inclusion are fundamental to who we are as a company and a collective of colleagues. Our commitment to these ethics is steadfast and this promise travels with us wherever we are in the world. We look after our team with multiple rewards packages, competitive bonuses and year-round health and wellbeing programs, providing you with the tools to motivate and perform at your best. If you’re passionate about competition, technology and teamwork, then working at TGR Haas F1 Team could be the perfect fit for you. Motorsport is a dynamic and exciting industry that offers a wide range of opportunities for those who are willing to put in the hard work and dedication required to succeed. Working at TGR Haas F1 Team is a highly rewarding experience, as you become a crucial member of a team that is constantly pushing the boundaries of what’s possible and striving for excellence in everything we do. Join our team and make your passion your profession.

Notice

Due to the nature of the organisation, all employees of TGR Haas F1 Team are required to be security cleared to National Security Vetting standards. If successful in your application, we would support you with the NSV process. As a guideline only, you would normally need to have been a UK resident for the last 5 consecutive years. Further confirmation can be found on the Civil Aviation Authority National Security Vetting (NSV) website. If you have not been a UK resident for the last 5 consecutive years, please be prepared to request an Overseas Criminal Records Check for these countries as you will be asked to provide this for referencing and security checks if you are successful.