IT Support Engineer

with Intune for mobile device management; training is available Experience with networking technologies and concepts, such as LAN, WAN and DHCP Customer service experience and the ability to build and maintain customer relationships Clear, concise communication skills for working with people at all levels Ability and willingness to adapt and learn new software and programs Good timekeeping and organisational skills Problem-solving ability Reliability and punctuality Driving licence for occasional client visits across the local area, usually within about an hour of the S25 area of Sheffield Responsibilities: Maintain and support Microsoft 365 and networking solutions for client and internal projects Provide onsite support and install hardware and software Provide remote technical support to end users by email and telephone, diagnosing and resolving operational problems and queries Specify, recommend, supply, configure and implement equipment and software, including desktops, servers and printers, in line with client requirements Produce standard configurations, documentation and procedures Identify opportunities to streamline team processes and improve efficiency for the company and its client services Build and maintain relationships with new and existing clients receiving our IT support Technologies: Azure Hardware Support LAN Microsoft 365 Mobile Office 365 Cloud More: We are an established managed service provider delivering in-house IT support and rapid-response IT services to companies across Doncaster, Sheffield and, occasionally, Lincoln. Our team currently has seven people, and this role will be the eighth; we value each team members ideas and contribution. The salary is approximately £28,000. The role offers hands-on training and opportunities to develop your knowledge and skills. This vacancy is advertised by Equals One, a recruitment and advertising agency acting on our behalf; we may contact applicants directly if we wish to progress their application.