Question 1

What are the key qualifications for the IT Support Learning Designer role?

Accepted Answer

Basic qualifications include a minimum of two years’ post-secondary education or relevant work experience . Additional skills: Bachelor's degree preferred , expert in digital learning design (eLearning, blended courses), technical writing , knowledge management , AI integration in education , and digital accessibility compliance with WCAG, ADA, Section 508. Proficiency in tools like LucidChart, Adobe Creative Cloud. Explore administration jobs for similar roles or higher ed career advice .

Question 2

Does this position offer visa sponsorship?

Accepted Answer

No, Harvard University is unable to provide visa sponsorship for this position. Candidates must have the right to work in the US. Review higher ed admin jobs for other opportunities.

Question 3

What is the employment term and schedule?

Accepted Answer

This is a two-year term appointment from hire date, with possibility of extension based on performance and funding. Standard 35 hours per week , hybrid work format allowed per department needs, in a Harvard-registered state. Details in remote higher ed jobs .

Question 4

What are the main responsibilities?

Accepted Answer

Design and deliver IT learning experiences (digital, in-person), create IT documentation and knowledge base content, collaborate on technical communications , ensure accessibility best practices , evaluate training effectiveness, and support IT outreach. Focus on human-centered design using Canvas, Teams, ServiceNow.

Question 5

How do I apply and track my application?

Accepted Answer

Apply via Careers@Harvard portal . Track status anytime there due to high volume. Interviews/onboarding mostly remote. No specific deadline listed beyond posting expiration; salary grade 057—view ranges at Harvard's Salary Ranges . See higher ed jobs for tips.

Question 6

What benefits are offered?

Accepted Answer

Comprehensive package: generous PTO including parental leave , medical/dental/vision from day one, retirement with contributions, wellbeing resources, professional development ( tuition assistance ), commuter perks. Learn more on Harvard's Benefits & Wellbeing Page .

IT Support Learning Designer

Harvard University

Boston

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