approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.
Posting Type: External
Retirement Plan: TRS or ORP
Employment Type: Employee
Benefits Eligibility: Benefits Eligible
Full/Part time: Full Time
Additional Schedule Information: Monday-Friday, 8am-5pm
Advertised Salary: Commensurate with Experience
Posting Date: 07/22/2026
Open until filled: Yes
Proposed Starting Date: 09/01/2026
Location of Vacancy: Athens Area
Classification Title: IT Help Desk Professional I
FLSA: Exempt
FTE: 1.00
Minimum Qualifications: Bachelor’s degree in a related field or equivalent
Position Summary: Provide technical support to the Ralston Institute faculty, staff, and students. This position reports to supervisory staff in the Office of Technology and Instructional Services. This includes assisting customers with all aspects of desktop support operations, providing support through telephone, email, Teams, and in-person. Responsible for documenting known problems and solutions in an internal ticketing system.
Knowledge, Skills, Abilities and/or Competencies:
- Excellent written and verbal communication skills.
- Critical thinking skills.
- Attention to detail.
- Develop and maintain written documentation.
- Knowledge of IT processes, functions, best practices, and procedures.
- Ability to assist the Ralston Institute’s faculty, staff, and students.
- Identify and resolve problems regarding the use of a variety of hardware and software in an Active Directory networked environment.
- Proficient in Windows, Apple, and Linux environments.
- Ability to assist with A/V technologies.
- Ability to work both one-on-one and in a group environment.
Physical Demands:
- Sit at a computer for long periods of time.
- Lift up to 40lbs.
Duties/Responsibilities
Technical Support and Customer Service: Provide excellent service to all clients, communicate professionally and courteously with members of the Ralston Institute. Provide Tier 1 support to administrators, staff, faculty, and students via phone, helpdesk tickets, Microsoft Teams, email, and in-person assistance. Make independent support decisions while working on-site. Facilitate communication with the supervisor regarding complex technical issues requiring escalation. Provide support to OTIS when approved and required. Follow all established procedures and protocols within the Ralston Institute and the University of Georgia. (40%)
Systems Administration and Technology Management: Coordinate and perform all actions necessary to install and configure networked computer systems, software, and hardware for members of the Ralston Institute. Maintain and troubleshoot client systems, recommend and perform software and hardware upgrades, respond to reported technical issues. Work with the supervisor to create, modify, manage, develop, and implement Active Directory (AD) group policies for the Ralston Institute. Maintain a proactive approach to patch management by identifying and addressing system vulnerabilities and performance issues. (40%)
Data Management and Operational Support: Input accurate machine and asset data into multiple databases and maintain the integrity of that information. Maintain technology inventory and documentation records as required. Assist with technology planning, reporting, and operational projects in support of the Ralston Institute’s mission. (20%)
