IT Support Technician I

IT Support Technician I

Lubbock

Position Description

The IT Support Technician I's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all employees.

Major/Essential Functions

• Troubleshoots primarily hardware, some software, or some system problems, interfacing with central technology support areas. Provides department or unit, primarily hardware and some software support and maintenance, including, but not limited to, desktops, printers, lab equipment, etc.
• Troubleshoots primarily hardware, some software, or some system problems.
• Performs technical duties necessary for department or unit business operations
• Adheres to all appropriate Institutional policies (including IT Ops) and other relevant internal departmental policies.
• Specializing in hardware and software relevant to the department or unit.
• All other duties assigned by IT Client Support management team.

Required Qualifications

Bachelor's degree with coursework in computer science, MIS, IT, or other related area OR a combination of related education and/or experience. Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.

Preferred Qualifications

• Technical and computer background, time management skills, excellent interpersonal skills and be service oriented. Able to be a customer advocate, ability to establish a plan of action, prioritize and execute assigned tasks effectively.
• Desktop Support Certifications, Mac experience and/or any other training or certifications related to technology services.
• Training in fundamental and advanced hardware and software support through education or experience.

Pay Range

$25.91 - $33.70 - $41.44