IT Support Technician II

IT Support Technician II

Lubbock

44444BR

VP Research

Position Description

The IT Support Technician II's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit. Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all employees.

About the University

Founded in 1923, Texas Tech University began with a mission to serve the needs of West Texas, but its impact has always reached far beyond. Today, Texas Tech, located in Lubbock (pop. 300,000+), is home to a vibrant community of more than 42,000 students.Texas Tech's 1,800-acre campus showcases Spanish Renaissance architecture and is home to one of the country's largest public art collections. Its 13 colleges include a prestigious School of Law and a distinguished School of Veterinary Medicine. These programs equip students with the skills and knowledge needed to excel in their respective fields. Built on the values of West Texas - hard work, grit and authenticity - the university graduates students who are deeply engaged in service to their communities and well-positioned to succeed in the world. Texas Tech is committed to achieving research and scholarly accomplishments that compare favorably to the member institutions of the Association of American Universities (AAU). For more than 100 years, Texas Tech has been a premier destination for those seeking a world-class education and a unique, personalized experience as a member of the Red Raider family.

Major/Essential Functions

• With some supervision by management and/or project leads: Provides department or unit, primarily hardware and some software support and maintenance, including, but not limited to, desktops, printers, lab equipment, etc.
• Specializes in hardware and software relevant to the department or unit.
• Troubleshoots primarily hardware, some software, or some system problems, interfacing with central technology support areas.
• Performs technical duties necessary for department or unit business operations.
• Adheres to all appropriate Institutional policies (including IT Ops) and other relevant internal departmental policies.

Required Qualifications

Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus one year related full-time paid experience OR a combination of related education and/or experience. Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.

This position is designated as involving access to critical infrastructure systems and/or research, as defined by Texas Executive Order GA-48. As such, candidates must successfully complete a comprehensive background check prior to employment. Employees are required to comply with all applicable state and federal regulations related to the protection of critical infrastructure. Ongoing employment is dependent upon maintaining eligibility for access and successfully passing periodic security and compliance reviews.

Preferred Qualifications

• Desktop Support Certifications, Mac experience and/or any other training or certifications related to technology services.
• Training in fundamental and advanced hardware and software support through education or experience.

Pay Range

$21.39 - $27.84 - $34.23

To apply, visit workattexastech.com

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