"IT Support Technician (IT Asset Support)"

Job Reference Number: UOS041766

Job Title: IT Support Technician (IT Asset Support)

Faculty: Professional Services

Department: IT Services

Location: Computer Centre, Sheffield

Salary: Grade 5

£25,742 - £29,605 per annum with potential to progress to £32,332 per

annum through sustained exceptional contribution

Closing Date: 29th August 2024

Summary:

The University of Sheffield delivers life-enhancing research, innovation and education - come and join one of the teams that makes that possible. In IT Services, we’re dedicated to providing excellent IT systems, services and infrastructure to meet the needs of our students and colleagues. Our world is dynamic and so are we. We work closely with everyone who uses IT at the University, to make sure it works for them, so they can focus on improving themselves and the world around us. So if you want to support the next generations of students, leaders and researchers, we want you on our team.

Do you thrive in fast-paced environments and have a passion for building successful teams? Are you an IT professional with

outstanding leadership skills and a determination to instil continuous improvement into Service teams? If so, we want to hear from you!

We are seeking a multifaceted and experienced IT Support Technician to work within our 2nd line IT support team. This is an exciting opportunity for a passionate individual to join a team phenomenal potential to be part of creating a culture of

excellence within IT Services.

Your responsibilities will include:

# Delivery of flawless support services to staff and students.

# Help support innovative approaches to improve the efficiency and effectiveness of IT support.

# Collaboration with diverse teams across the University to deliver joined-up IT support services, ensuring effective

implementation of solutions.

# Proactively identify and escalate IT support issues, so that timely resolutions can be delivered to ensure minimal

disruption.

# Stay informed about the latest trends and advancements in information technology, sharing this knowledge to

contribute to outstanding support.

Don't miss out on this incredible opportunity to join a prestigious institution and make a lasting impact in IT Services. Apply now and let your skills and expertise shine with the University of Sheffield!

What We Offer –

 # 38 days annual leave (including closure days and Bank Holidays), with the possibility to purchase up to ten additional days.

# Up to 5 days of paid time off to cover emergency caring responsibilities.

# A commitment to work life balance including flexible working opportunities where possible.

# A highly competitive pension scheme.

# Discounts at participating shops and cinemas, and a cycle to work scheme.

# A commitment to your development, with programmes, learning modules and mentoring schemes.

# An inclusive and diverse workplace.

# A commitment to your wellbeing, with confidential emotional support, support for those going through the menopause,

experiencing fertility treatment and having a baby, paid leave for IVF treatment and more.

We build teams of people from different heritages and lifestyles from across the world, whose talent and contributions complement each other to greatest effect. We believe diversity in all its forms delivers greater impact through research, teaching and student experience.

To find out what makes the University of Sheffield a remarkable place to work, watch this short film:

www.youtube.com/watch?v=7LblLk18zmo, and follow @sheffielduni and @ShefUniJobs on Twitter for more information.

Apply now by clicking on the Apply button located near the top of your screen.