IT Systems Support Administrator (Fixed Term)

Fixed-term: The funds for this post are available until 30 June 2027 in the first instance.

Are you passionate about delivering excellent IT support and improving digital services in a complex, high-impact environment? The University of Cambridge is seeking an IT Systems Support Administrator to join our Education Services IT Systems Support Team. This is an exciting opportunity to play a key role in supporting the systems that underpin recruitment, admissions, and student administration across the University.

Key responsibilities

• Deliver responsive customer-focused IT support, troubleshooting issues and resolving service requests
• Investigate and resolve incidents and problems, escalating where appropriate
• Provide application and database support, including routine maintenance and performance monitoring
• Contribute to process improvement initiatives and service enhancements
• Deliver training and guidance to users to support effective system use.

About you

You will bring a strong combination of technical aptitude and customer service skills, with the ability to communicate effectively with a wide range of users.

You will have:

• Experience providing IT support to users, resolving issues and handling service requests
• Proven customer service skills
• Ability to prioritise workload and manage competing demands
• Strong communication skills, both written and verbal
• A proactive approach to learning new systems and improving processes
• Experience working in an IT environment supporting operational services

Familiarity with ITIL practices or experience delivering training or user guidance would be desirable, as would experience of working within a UK Higher Education environment.

Why join us?

• Contribute to critical systems supporting education and student experience at a world-leading university
• Work in a collaborative and supportive community
• Gain exposure to a broad and evolving data and digital services landscape
• Opportunities to develop your technical and professional skills.

Applications are welcome from both external and internal candidates including those who would like to apply for the role on the basis of a secondment from their current role in the University.

Additional information regarding the role can be found within the Further Particulars. When applying, please ensure that you outline how you meet the criteria listed in the person specification of the Further Particulars (the knowledge, skills, and experience required for the role) along with relevant examples. Candidates will be shortlisted and invited to interview based upon these criteria.

Informal enquiries are welcomed and should be directed to: Chad Allen - Email: chad.allen@admin.cam.ac.uk

The closing date for applications is: 9 July 2026

Interviews for the role are intended to be held during the week beginning 20 July, to be confirmed. Interviews will be held in person at the Student Services Centre.