IT Systems Support Professional

Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

About the College/Unit/Department:

The University of Georgia School of Medicine was founded in 2024 and received preliminary accreditation in 2026. The establishment of a new public medical school at UGA comes as the state faces a significant shortage of medical professionals. The population of Georgia, the nation’s eighth-largest state, has surged to approximately 11 million residents, straining existing medical infrastructure and resulting in longer wait times for appointments and reduced access to care. Georgia currently ranks 39th in the nation for the number of active patient care physicians per capita and 41st for the number of public medical students per capita.

As a top-20 public university with a thriving research enterprise and vast public service network, the University of Georgia is well-positioned to produce more highly trained physicians, alleviate physician shortages, and improve the state’s ability to provide quality health care for its citizens. The School of Medicine is located on UGA’s Health Sciences Campus in Athens. In its inaugural year, the UGA School of Medicine will enroll 60 students per class, but a new $100 million medical school building will enable the UGA School of Medicine to grow to 120 students per class in the future.

College/Unit/Department website: https://medicine.uga.edu/

Posting Type: External

Retirement Plan: TRS or ORP

Employment Type: Employee

Benefits Eligibility: Benefits Eligible

Full/Part time: Full Time

Additional Schedule Information: Monday – Friday, 8:00AM – 5:00PM. Flexibility may be needed at times.

Advertised Salary: Commensurate with experience

Posting Date: 10/01/2026

Open until filled: Yes

Proposed Starting Date: 12/01/2026

Special Instructions to Applicants:

The application packet should include a cover letter detailing how the applicant’s credentials and experience meet the needs, responsibilities, and qualifications for the position, a current resume, and contact information for three professional references (who will not be contacted without further correspondence with the applicant).

Location of Vacancy: Athens Area

EEO Policy Statement:

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

USG Core Values Statement:

The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02.

Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.

Classification Title: Systems Administrator II

FLSA: Exempt

FTE: 1.00

Minimum Qualifications:

Bachelor’s degree in a related field or equivalent and 2 years of professional experience

Position Summary:

The IT Systems Support Professional will play a strategic role in designing, implementing, and supporting a modern, scalable technology infrastructure to meet the growing research and academic data needs of the University of Georgia School of Medicine. This position will focus on the deployment and administration of server, storage, virtualization, backup, and recovery systems, with a strong emphasis on supporting research data, system performance, availability, and security.

The role serves as a technical resource in the management and growth of the School of Medicine’s infrastructure environment and collaborates with faculty, researchers, IT leadership, central UGA IT (EITS), and vendors to ensure technology solutions align with institutional and research objectives.

Knowledge, Skills, Abilities and/or Competencies:

• Experience administering enterprise virtualization platforms and associated compute, storage, and networking infrastructure.
• Experience administering enterprise storage systems, including NAS, SAN, or software-defined storage technologies.
• Experience implementing and maintaining enterprise backup, recovery, replication, and retention solutions.
• Experience administering Microsoft Active Directory, Group Policy, DNS, DHCP, certificate services, and authentication technologies.
• Working knowledge of Linux administration and automation or scripting technologies such as PowerShell, Bash, or Python.
• Proficiency administering Windows and Linux operating systems in a mixed-server environment.
• Strong understanding of virtualization, storage architecture, data center operations, infrastructure monitoring, and performance optimization.
• Experience supporting identity and authentication technologies, including LDAP, Single Sign-On (SSO), MFA, and SSL/TLS certificate management.
• Experience monitoring, troubleshooting, and optimizing infrastructure performance, availability, and reliability.
• Knowledge of cybersecurity best practices, vulnerability remediation, and secure systems administration.
• Experience developing, documenting, testing, and maintaining disaster recovery and business continuity procedures.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and collaboration skills for working with faculty, researchers, vendors, leadership, and technical teams.

Physical Demands:

• Sit at computer for long periods of time.
• Move computer, AV, and simulation equipment weighing up to 30lbs

Is driving a responsibility of this position?: No

Is this a Position of Trust?: Yes

Does this position have operation, access, or control of financial resources?: No

Does this position require a P-Card?: No

Is having a P-Card an essential function of this position?: No

Does this position have direct interaction or care of children under the age of 18 or direct patient care?: No

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications): Yes

Credit and P-Card policy:

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy:

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities:

Data Storage and Virtual Infrastructure
Administer and maintain enterprise data storage and virtual infrastructure supporting academic, administrative, and research operations. This includes enterprise storage platforms, shared data repositories, virtual machine infrastructure, and data resources supporting operational and research workloads.

Responsibilities include administration of NAS, SAN, and software-defined storage technologies, ensuring data availability, performance, scalability, and long-term sustainability. The position will manage storage provisioning, capacity planning, performance monitoring, lifecycle planning, troubleshooting, and access management.

Administer virtual machine environments and associated compute, storage, and infrastructure resources. Responsibilities include deployment, configuration, maintenance, monitoring, optimization, and performance tuning of virtual servers supporting institutional systems and research applications.

While collaborating with central UGA IT (EITS) on network-related issues, maintain sufficient networking knowledge to support virtual infrastructure, storage systems, authentication services, and related technologies.

Work closely with faculty, researchers, vendors, and technical partners to ensure storage and virtualization environments continue to meet current and future institutional needs.

Percentage of time: 35

Duties/Responsibilities:

Server Implementation and Administration
Oversee the deployment, configuration, maintenance, and monitoring of physical and virtual servers supporting academic, administrative, and research operations. Responsibilities include administering Windows and Linux server environments, applying updates and security patches, monitoring performance, and ensuring system availability and reliability.

Manage authentication technologies including Active Directory, LDAP, Single Sign-On (SSO), and SSL/TLS certificate services. The professional will collaborate with vendors, central UGA IT (EITS), and internal stakeholders to support enterprise systems and ensure operational stability.

Provide technical consultation and support for research initiatives requiring specialized computing infrastructure and collaborate with faculty and researchers to align technology resources with evolving project requirements.

Percentage of time: 30

Duties/Responsibilities:

Data Protection and Recovery Operations
Responsible for implementing, maintaining, and continuously improving enterprise data protection, backup, recovery, replication, and retention solutions supporting critical academic, administrative, and research systems. Responsibilities include establishing and maintaining backup schedules, retention policies, recovery procedures, disaster recovery strategies, and business continuity practices to ensure institutional data remains protected and recoverable.

Monitor backup operations, validate successful completion of backup processes, investigate failures, perform restoration testing, and implement corrective actions when necessary.

A key responsibility of this position is ensuring organizational readiness for disaster recovery events through regular testing, documentation, validation, and continuous improvement of recovery procedures. The professional will collaborate with stakeholders to conduct disaster recovery exercises, verify restoration capabilities, and identify opportunities to improve resiliency and business continuity.

Implement and maintain technologies supporting replication, redundancy, secure storage, and long-term preservation of institutional and research data.

Percentage of time: 25

Duties/Responsibilities:

Infrastructure Design and Strategic Planning
Participate in planning, designing, and implementing infrastructure solutions that support current operational needs and future growth. Responsibilities include developing technical specifications, evaluating emerging technologies, documenting architecture and configuration standards, and supporting infrastructure modernization efforts.

Contribute to project planning, identify dependencies and risks, coordinate with vendors and technology partners, and provide recommendations regarding storage, virtualization, backup, and infrastructure technologies.

Infrastructure designs and recommendations should emphasize scalability, reliability, security, performance, and long-term sustainability while supporting the School of Medicine’s academic, administrative, and research missions.

Percentage of time: 10

Contact Details:

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name: Wendy Gilfedder

Recruitment Contact Email: somhr@uga.edu