"IT Technician"

IT Technician

Company:
Hampton University

Job Location:
Hampton, Virginia

Category:
IT Support and Training

Type:
Full-Time

Description

Hampton University's Division of Information Technology (DoIT), Client Technology Services (CTS) unit, is seeking a dedicated IT Technician. This role provides campus-wide technical support through the CTS Helpdesk, including the installation, maintenance, and troubleshooting of university-owned hardware, software, and network systems. The ideal candidate will be customer service-oriented, well-organized, and capable of effectively communicating with students, faculty, and staff in a fast-paced academic environment.

The IT Technician will work:
Sunday: 3:00 p.m. - 12:00 a.m. and Monday-Thursday: 4:00 p.m. - 12:00 a.m.

Examples of Duties

• Provide technical support for hardware, software, and network-related issues.
• Reset user passwords and unlock accounts in compliance with university policies.
• Monitor and maintain safety, order, and equipment functionality in the DoIT Lab.
• Answer and respond to Helpdesk calls in a timely and professional manner.
• Replace and maintain printer supplies and peripheral equipment as needed.
• Maintain accurate inventory records for computers, printers, and related devices.
• Deliver exceptional customer service to all campus stakeholders.
• Provide technical support during university events such as graduation, registration, holidays, and other special functions, which may require schedule flexibility.
• Collaborate with CTS team members and provide backup support when necessary.
• Perform Other Duties as assigned by management.

Typical Qualifications

• Associate's degree in Information Technology, Computer Science, or a related field
• Minimum of six (6) months of related work experience required.
• Demonstrated customer service experience and ability to work effectively with diverse populations.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• General knowledge of PC/Mac hardware, Windows operating systems, and basic network infrastructure protocols.
• Strong organizational skills and ability to meet time-sensitive deadlines.
• Commitment to continuous learning and adapting to evolving technologies.

Supplemental Information

• Bachelor's degree.
• Certifications: CompTIA A+, Microsoft (MCP/MCSA), ITIL Foundation, Apple Certifications or other relevant industry certifications.
• Hands-on knowledge and experience in the application/operation of Microsoft Office Suite software applications
• Operate a work order system, Microsoft OS, Apple OS and associated apps
• One (1) year or more of current experience working in a support department
• Skilled in use of personal computers and managing printers

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