ITS Workstation Support Associate

employees and students and provide entry level training for users on desktop and laptop hardware and software use specific to each end user/department. The Associate will escalate extended problems through proper channels, keeping management informed as directed.

This is a full-time, non-exempt position and includes a competitive salary and comprehensive package with health, vision and dental insurance benefits, retirement benefits, a generous holiday and vacation schedule, and undergraduate tuition remission for employees' dependents among other benefits. Successful candidates will work typical office hours but may include some evenings and weekends for emergencies.

Specific Responsibilities:

• Performs hardware and software installations, testing, trouble shooting, repairs, upgrades and replacements. Provides technical support for computer systems deployed across campus and responds to problems reported to CSIT.
• Participates in placement of new or replacement computer systems, printers or other peripheral devices and maintains inventory for deployed computer equipment.
• Assists with deployment of new equipment and training users on basic operations of the equipment and required software for the position.
• Maintains security practices and procedures for the protection, security, and privacy of computer systems deployed on campus.
• Writing reports upon request, creation and maintenance of standard operating procedures (SOPs), documentation of internal processes and work performed on various projects in the ticketing system and tracking of inventory.
• Provide advice on purchasing of hardware and software licensing, consistent with ITS policies and standards.
• Perform other duties as assigned.

Qualifications:

• Bachelor's degree in computer science, Information Systems Management or a closely related field is required, or related work experience is required.
• One to two years of computing and technology support experience with a preference for experience in a higher education setting.
• Must have working knowledge of:
  • computers and corresponding operating systems, including, but not limited to, Windows and Macintosh computers.
  • support of application software and hardware for Windows and Macintosh.
  • mobile operating systems (IOS, Android and Windows)
  • computer networking configuration and troubleshooting (ex. Wi-Fi protocols)
• Knowledge of printer installation and maintenance
• Ability to multitask and manage several projects that may be ongoing during the same time.
• Demonstrate critical thinking, time management, problem-solving, analytical skills, and ability to troubleshoot technical issues.
• Possess good interpersonal communication skills, as well as strong oral and written communication skills. Experience with technical documentation is a plus.
• Demonstrate good organizational skills, be detail oriented, and be adaptable and flexible.
• Possess knowledge of applicable audio/visual equipment.
• Ability to work independently and maintain confidential information contained in computer files and offices.
• Ability to lift 50 pounds frequently, work on feet up to 6 hours per day, walk, crawl, bend, kneel, reach, twist, and climbing a ladder and stairs on a regular basis.

How to Apply:

To apply, please upload a cover letter, resume or curriculum vita, and the names of three professional references at the following URL: https://nebrwesleyan.applicantpro.com/jobs/. NWU encourages applicants to address how one or more of NWU's Core Values align with their personal values and characteristics and/or how they would contribute to them at NWU in their cover letter or a separate document. Review of applications will begin immediately and continue until the position is filled.

Nebraska Wesleyan University provides equal educational and employment opportunities to qualified persons in all areas of university operation without regard to religion or creed, age, genetic information, gender identity and expression, sexual identity and orientation, veteran status, disability, marital status, race, or national or ethnic origin, in compliance with state and federal laws, including but not limited to Title XII, Title IX, and the ADA. E-Verify, EOE.

Please visit the NWU website for more information about our institution: nebrwesleyan.edu

Organization

Working at Nebraska Wesleyan University

Since our founding in 1887, Nebraska Wesleyan University has both grown and remained steadfast to a liberal arts education in a Christian environment. Nebraska Wesleyan University is considered one of the strongest institutions of its kind in the Midwest, and has been continuously accredited since 1914.

NWU at a Glance

• Founded in 1887
• Located in the University Place neighborhood of northeast Lincoln, NE
• Approximately 1,600 undergraduates, 225 graduate students and 275 adult learners
• 53 majors, 41 minors, 18 pre-professional programs
• 13:1 student-to-faculty ratio
• 75 student organizations
• Seven Greek chapters
• Thriving study abroad and service learning programming

Mission Statement

Nebraska Wesleyan University is an academic community dedicated to intellectual and personal growth within the context of a liberal arts education and in an environment of Christian concern.

Nebraska Wesleyan was founded by Nebraska Methodists and actively maintains its relation to The United Methodist Church. The University reflects the Judeo Christian tradition in its efforts to integrate questions about meaning and value with the pursuit of learning and understanding.

The University is committed to excellence of academic endeavor and to learning as a lifelong process. The curricula and programs are designed to assist students in gaining and expanding knowledge and skills, in developing their competence in rational thought and communication, in broadening their perspectives on humanity and culture, and in enhancing their spiritual, physical, emotional, and aesthetic resources.

Nebraska Wesleyan intends that its students develop a sense of individual worth and become useful and serving members of the human community.

Approved by the Board of Governors – February 8, 1979
Reaffirmed by the Board of Governors – May 12, 2000

Statement of Vision
Nebraska Wesleyan University will be an outstanding national liberal arts university, where the educational experience transforms each student to lead a life of learning, service, leadership, and success in a diverse world.