JLLC Coordinator (Student Life Specialist)

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The Brian D. Jellison Living Learning Center (JLLC) , formerly the Kelley Living Learning Center, serves as the only LLC for Kelley School of Business tracks 1st-year students at IU. Our center was named after a generous gift from the family of IU alumnus Brian D. Jellison on February 29th, 2020. The JLLC is part of the Student Communities division in the academic unit of the Kelley Undergraduate Program. Kelley is proud to be ranked in the top 8 of all undergraduate business programs by US News and World Report.

Job Summary

This position is an important client-facing role for the JLLC. To fulfill business needs, other duties may be assigned.

Department-Specific Responsibilities

• Responsible for areas of support such as: ordering catering, managing department email and phone calls, website updates, ordering office supplies, trip facilitation, travel arrangements, and coordinating with corporate partners, program assignment, event planning/management, as well as providing financial operations support.
• Provides logistical, administrative, and program support for the 500 plus community members for the residential JLLC at McNutt Residence Hall.
• Supports 5 full-time and 15 plus part-time hourly and Graduate Assistant team members.
• Manages events with corporate partners and Kelley faculty, supports BUS-X180 instructors, greets current and prospective students and their families, and serves as the first line of welcome to the JLLC.
• Provides a safe space for staff to work and students to thrive.
• Assists with administrative needs related to the daily operations, planning, and implementation of student life initiatives. Performs duties such as attending a front desk, answering phones and email, and delivering messages and mail.
• Serves as a liaison to campus partners for cross-departmental student life initiatives, providing information, securing space reservations, scheduling planning meetings, and providing necessary documentation.
• Provides assistance to student participants, stakeholders, faculty, and/or staff; acts as a resource by analyzing information, providing documentation, and preparing reports.
• Provides directions, support, and information to student organization representatives and other visitors to the department.
• Assists with daily scheduling, training, and gathering of student feedback. May prepare and disseminate handouts, presentations, or other materials.
• May assist with ordering or creation of promotional materials for student organizations.
• May provide guidance to other Student Life Coordinators.

General Responsibilities

• Develops and implements programs and initiatives geared at improving student engagement and involvement outcomes at the program, department/division, or campus level.
• Interfaces directly with students, attending student life events and programs and gathering satisfaction feedback from student participants to implement into future student life initiatives and objectives.
• Collaborates with staff in own department and other departments, as well as student organization leaders, on shared student life goals, often coordinating funding to sponsor student life initiatives.
• Measures and evaluates effectiveness of student life initiatives against projected outcomes; prepares reports and may present to stakeholders on effectiveness and to secure funding for initiatives moving forward.
• Provides guidance to student organizations regarding operations, budget, leadership, activities, recruitment, registration, policies, and compliance. Promotes leadership and student development through advising of individual student leaders and volunteers. Contributes to formation, interpretation, and implementation of student organization policies.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelor's degree in public affairs, public health, counseling, social work, education, business, or related field.

WORK EXPERIENCE

Preferred

• 2 years in office environment, higher education, or related field.
• Experience in student services, higher education, or related field.

SKILLS

Required

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast-paced, dynamic environment.
• Seeks to acquire knowledge in area of specialty.
• Demonstrates ability to maintain confidential information.
• Demonstrates customer service skills.
• Ability to build strong partnerships with students and other university departments.

Preferred

• Strong written and verbal communication skills are critical.
• Knowledge of university systems including Student Information System (SIS), TIME, Canvas and course management tools.
• Demonstrated social media skills.
• Exposure to residence halls.
• Experience with databases and documentation (or comparable higher education experience).
• Attention to detail in communicating with prospective students and their parents, current students, and key campus constituents.
• Ability to accurately review and complete detail-oriented projects.
• Ability to take responsibility and function under various levels of supervision.
• Experience and expertise working with a wide range of people and challenges on a daily basis.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Some lunch hours, evenings, and a rare occasional weekend will require support.

This position will engage in moderate physical requirements, including moving boxes of supplies for programs, 25-50 pound boxes for orientation, facilitating food service, and setting furniture for special events.

Additional Information

This position is classified as Student Services / Student Life / Core.

Hours of work will closely mirror the academic cycle with key consideration for important programs and events such as JLLC Accelerate, Direct Admit weekends, and community selection/assignment timeframes.

Work Location

This is an in-person position.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job Classification

Career Level: Core

FLSA: Exempt

Job Function: Student Services

Job Family: Student Life

Click here to learn more about Indiana University's Job Framework.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

Contact Us

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Telephone: 812-856-1234