Junior IT Support Desk Advisor

Royal Agricultural University - IT and Estates

The Royal Agricultural University “RAU” has been at the forefront of agricultural education for 180 years and is globally renowned for its links with industry and courses that are designed to meet the demands of the changing land-based sector.

IT Support at the RAU is key to the success of the University by the enabling of academic staff, the enrichment of curriculum and of both face-to-face and distance learning.  The Support Desk team provides software, systems and hardware support to staff, students and other users. This person will be an important member of the team undertaking support activities as directed and working directly with users to provide IT support and escalate issues to enable resolution.

The IT & Estates team are looking for a Junior IT Support Desk Advisor to join the team to provide first line support and triage to end-users (staff, students and visitors to the university), providing solutions where possible, and escalating to more senior team members when required.  They will be involved in the day to day operational tasks of maintenance and support for software and hardware on campus, and will be expected to keep up to date with developments in the field and the ongoing requirements of the university to grow their knowledge and understanding in order to provide high standards of support.

This role would be an excellent development opportunity for those who have an aptitude for computers and IT but don’t necessarily have formal training in this area.  Key requirements for the successful candidate are excellent customer service skills, the ability to accurately gather, record and clearly communicate customer issues and needs, and experience in following complex, technical instructions.

The RAU is set in beautiful surroundings and offers a range of Staff Benefits including a 35-hour working week, a generous 30 days annual leave entitlement plus bank holidays (pro rata for part time posts), pension scheme, free and guaranteed parking on campus, discounted catering facilities, discounted onsite gym, free library services, employee assistance programme, occupational health and counselling services, cycle to work scheme and staff development opportunities. Further details of the full range of staff benefits available can be found on our website.

For a full job description and details on how to apply, please click the 'Apply' button above.

Informal enquiries can be made to William Amsden, Digital Architecture Manager: William.Amsden@rau.ac.uk

Closing date: Monday, 06 April 2026; Interview date: Tuesday, 21 April 2026

The RAU is an equal opportunities employer and we particularly welcome applications from black and minority ethnic candidates as they are under-represented within the RAU at this level