"Kaiārahi Eke Panuku Matua - Senior Student Success Adviser"

Job Description:

• Are you an influential communicator with excellent interpersonal skills?
• Can you proactively navigate and manage issues to a successful resolution?
• Do you have a tertiary degree and a good understanding of academic statutes and student academic processes?

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting two Kaiārahi Eke Panuku Matua - Senior Student Success Advisers to join the Tītoko - Centre for Student Success team on a permanent, full-time basis.

The Kaiārahi Eke Panuku Matua - Senior Student Success Adviser provides holistic student advice and high-quality responsive service to support student academic success and enhance the student experience within the framework of the University’s academic policies, regulations, and operating procedures.

Key responsibilities:

• Advising an assigned student cohort group using best practice case management principles.
• Identifying barriers facing students by utilising equity, diversity and inclusion policies, practices, and behaviours that lead to student success.
• Providing ongoing interaction with students throughout the trimester, particularly at key momentum points, and monitoring to ensure early awareness of students who are facing particularly significant barriers to success.
• Developing and maintaining a good understanding of relevant University regulations, policies, procedures, and services.
• Mentor Student Success Advisers through challenges, understanding processes, interpreting statutes, and leading by example.
• Support with training and the development needs of the team.

Ō pūmanawa - About you

We’re seeking a senior, student focused leader who brings initiative, sound judgment, and a high level of administrative and policy expertise. You will play a key role in ensuring our students receive exceptional support and that our processes are delivered to a consistently high standard.

You’ll be an influential communicator with excellent interpersonal skills—someone who builds strong relationships across the university and represents the service with credibility. You’ll balance autonomy with effective teamwork, providing steady leadership in a fast-paced environment.

Strong planning, time management, and the ability to remain composed under pressure are essential, as is confidence working with a diverse range of stakeholders to achieve the best outcomes for students.

If you’re a motivated professional ready to make a meaningful impact on the student experience, we’d love to hear from you.

Key requirements:

• Tertiary degree, or comparable professional experience in a similar role.
• Demonstrated client centred approach and service delivery skills.
• Proven ability to proactively navigate and manage issues to a successful resolution.
• Highly developed communication skills, with the ability to express complex matters in an accurate and concise form, both orally and in writing.
• Sound understanding of academic statutes and student academic processes.
• Ability to work effectively in a team situation and support less experienced team members.
• An understanding of Te Tiriti o Waitangi and its application in an educational context.

Role Description: Click here to see further information, including salary details.

If this link is not available, click 'apply' to view this on the University career's page.

Close date for vacancy: 12 April 2026.

Contact details for vacancy: If you have any questions regarding this role, please get in touch with Adrienne McGovern-Faircloth, Associate Director, Student Success (adrienne.mcgovern-faircloth@vuw.ac.nz).

How to apply: Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume, such as a cover letter.

We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date. Applications from recruitment agencies are not accepted.